Lene Lourdes
Individual experienced in various industries
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About
I have a track history of increasing work process efficiencies in the publishing, telecommunication, retail, and transportation industries. I am an articulate communicator skilled in engaging team members, improving organizational objectives through critical analysis and problem-solving, utilizing strengths in relationship building to exceed all goals, and delivering customer service excellence. I have been recognized for my high level of leadership, professionalism, and dedication to overcoming customer dissatisfaction and increasing customer retention.
Experience
Taylor & Francis Group
Customer Service Specialist (Global Journal Services - Retention), 8/2021 - Present
Taylor & Francis Group Customer Service Executive (Global Journal Services), 8/2019 - 8/2021
SMRT TRAINS Ltd Senior Service Quality Officer (Service Quality Unit), 1/2019 - 6/2019
SMRT CORPORATION Ltd Senior Customer Relations Officer (Backline), 8/2015 - 12/2018
Wiley Services Singapore Senior Customer Services Advisor, Global Journal Services, 01/2010 - 10/2014
Barang Barang Pte Ltd Customer Service Executive, 2008 - 2009
SP Services Ltd Customer Care Officer- Correspondence, 06/2004 - 09/2007
ST Sunpage Pte Ltd Customer Service Officer – Call Centre, 1999 - 2003
Education
Bachelor of Arts (Honours) Mass Communication with Public Relations| Northumbria University, 2019 – 2021
Diploma in Information Technology | Informatics Computer School, 2006 – 2008
