A passionate individual in the service industry.
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I have the can-do attitude in me, which always makes me look for solution with my colleagues and superiors to come up with a solution whenever a problem arise.
Being in the customer service line for the past 5 years in various fields allows me to hone my skills in the service industry.
HOTEL RECEPTIONIST The Seacare Hotel
06/2019 - 02/2022
Assist customers with booking/reservations
Provided exceptional assistance to customers to ensure seamless check-in and check-out procedures
Aid customers with luggage mailing services
Oversee customer and client support inquiries
05/2022 - Present
Pleasantly interacted with customers during hectic periods to promote fun, positive environment
Trained new team members with positive reinforcement and respectful, encouraging coaching
Effectively utilised the Point-of-Sale system to aid customers with orders
Adding basic latte art designs to coffee
