Marcia Sam

I am a dedicated Customer Support and eCommerce Operations Specialist with experience managing customer inquiries, order processing, store operations, and administrative tasks. I am passionate about delivering excellent customer service and helping businesses maintain smooth day-to-day operations.

My focus is on providing timely support, resolving customer issues efficiently, managing orders accurately, and ensuring a positive customer experience. I am detail-oriented, reliable, and committed to helping businesses grow through professional customer service and operational support.

Customer Support & Store Management Specialist

• Managed customer support through email, live chat, and social media channels.
• Processed and tracked customer orders while ensuring accurate order fulfillment.
• Handled customer inquiries, complaints, refunds, and issue resolution.
• Maintained customer records and updated data in spreadsheets.
• Processed custom quote requests and coordinated with customers.
• Assisted with daily store operations and administrative tasks.
• Helped improve customer satisfaction through prompt and professional communication.
• Worked closely with store management to ensure smooth business operations.

• Communication Skills
• Computer Applications
• Business Administration
• Customer Service
• Data Management