Marco Low

• Human Capital Specialist Consultant for more than 10 years, with domain expertise in organizational effectiveness, managing change & culture transformation; development of core & functional competencies, sales & customer service experience, executive coaching, succession planning and talent management architecture. Created several “Industry Firsts” for his client’s industry.
• More than 17 years of Learning & Development corporate experience in MNC and Financial Institutions, with more than 9 years in a senior supervisory position (Local & Regional). Awarded The Singapore Human Resource Awards – Leading HR Practices Award in Learning & Human Capital Development (2009 & 2010).
• Corporate Career exposures to Sales & Service Training, Leadership Development, Compliance, Talent Development, Organization Development & Culture Transformation, Board of Interviewers & Assessors for Management Associate recruitment. 
• Influence & collaborate with HR Business Partners and C Suite Stakeholders towards Strategic Talent Resourcing, Deployment & Development. 

SENIOR CONSULTANT / FACILITATOR Aug 2019 – Jan 2022

aAdvantage Consulting Group Pte Ltd

Business consulting and facilitation of change management, organizational development, culture transformation journeys, cascading values in action mind-set, customer experience culture change. Conduct Focus Group Sessions with Senior Leaders to envision & align organization's desired culture. Design appropriate interventions to cascade & embed the desired culture & behaviours across the organization. Develop Blended Learning Digital Solutions for clients. Conduct Service Excellence Transformation projects for Government Agencies.

Responsibilities

• Project management for client’s OD Transformation Projects. Majority of clients from Public Sector.
• To develop learning approach solutions using Experiential Learning Approaches, dovetail to the Organizational & Development Transformation Journey.
• Develop digital blended learning concepts during Covid Pandemic period to ensure continuity of revenue streams. 

Implement Client Advisory Assessment & Coaching Centers to demonstrate “First Day Readiness” for new sales advisors & leaders. Design an In-Field Coaching Competency Framework to assess bench strength of field operatives’ best practices in financial needs based advisory process and customer due diligence. Conduct Competency Behavioral Interviews & Assessment Centers for High Potential Talents & selection of Management Associates for clients in Asia Pacific. Collaborate with C Suite & Key Stakeholders to build Cross Functional Organization Competency Based Models & Career Development Dashboards for Talent Development. Utilize digital & hybrid learning approaches towards learning effectiveness in the “Future of Work”. Engaged by several financial institutions within Asia Pacific to design & implement their Sales Training & Sales Leadership curriculum; conduct Key Note Address to High Net-Worth clients on Retirement & Legacy Planning.

FIRST VICE PRESIDENT, REGIONAL LEARNING & DEVELOPMENT Nov 2013 – Oct2014

United Overseas Bank Ltd (1 year contract) 

Developed the High Net-Worth Client Relationship Engagement Workshops for UOB Malaysia Privilege Banking Segment. Conceptualized & Designed the Sales Leadership Development Roadmap Series. Launched developmental series for Core Bankers to improve their self-directed leadership mind-set, tele-consulting skills, client engagement skills. Structured the Wealth Banking Readiness Program for UOB Malaysia & China. Enhance Sales Advisory Programs taking into consideration of latest development of the in-country wealth management regulatory framework.

DIRECTOR of SALES TRAINING & DEVELOPMENT Nov 2003 – Feb 2012

Citibank Singapore Ltd

Manage & lead the Training Function. Strategize the Training Solutions & prioritize training budgets towards meeting Organizational Goals and Internal Business Unit’s Requirements. Develop a career competency development & progression roadmap for advisors, team leaders, branch managers & service managers based on role specific functional capabilities. Developed & implemented a structure for an assessment center for selection and development of Hi-Potential Talents for the role of Sales Managers / Branch Managers / Service Managers. Manage the Sales & Distribution division’s staff welfare programs (Voices of the Employees) and the sales force’s Rewards & Recognition programs (In Country, Regional and Global Rewards Programs)

TRAINING & COMPETENCY MANAGER Oct 2000 – Oct 2003

DBS Bank

• Develop a training matrix for the development of new entrants, existing sales force and supervisors. This will encompass the Training & Competency Scheme and the Continuous Professional Development training to enhance their skills as mandated by the Financial Advisors Act.
• Developed Product Tests, Needs Based Case Studies, Role Play Assessments to validate the competence of the sales force based on the Financial Advisor’s Act requirements

• The DBS Sales Process & Financial Advisory Competency Assessment Framework was used as a Blue Print by MAS as best practice for financial institutions. Demonstrated compliance & advisory competency of the sales force based on the requirements and standards of the Financial Advisor’s Act.

Degree in Arts & Social Science (Economics & Statistics),

The National University of Singapore, 1996

Professional Certifications Attained:

• Certified in Total Strength Deployment Inventory (SDI)TM Profiling
• In-House Certification for Barret Values Centre Assessments
• In-House Certification for 5 Behaviours Model (5Bs of a Cohesive Team)
• Certified in DISC Profiling 
• Capital Markets & Financial Advisory Services (CMFAS) Certifications.