CX Manager - CLARITY Group
(2025-01)
- Establish premium hospitality standards for a private club cinema concept, ensuring a refined and personalized member experience.
- Develop service flow and guest journey protocols to cultivate a seamless, exclusive, and welcoming atmosphere.
- Coordinate venue readiness, service presentation, and daily operational requirements to maintain luxury service.
- Support the implementation of SOPs encompassing client reception, service delivery, internal coordination, and overall club operations.
- Facilitate business negotiations and partnership discussions, articulate the club's concept and value proposition, coordinate with teams and vendors, and provide guidance on SOPs, service expectations, workflow planning, and launch preparations.
Maison Manager - Orveda - Singapore
(2024-01 - 2025-12)
- Successfully led the establishment of Orveda's inaugural luxury skincare maison in Singapore, developing boutique operations, service standards, and brand presentation from the ground up.
- Cultivated a high-value client portfolio through personalized service, relationship building, and diligent follow-up.
- Introduced VIP appointment systems and exclusive client masterclasses to enhance engagement.
- Trained and mentored team members on Orveda's holistic skincare philosophy, luxury service standards, and client engagement strategies.
- Ensured consistent brand representation across all operations, interactions, product narratives, and service delivery.
- Contributed to business growth by fostering client loyalty, enhancing the boutique experience, and elevating the brand's prestige.
Boutique Manager - Franck Muller
(2024-01 - 2024-12)
- Managed luxury watch boutique operations, ensuring high standards of client service, presentation, and brand representation.
- Led team training, client engagement, and sales strategies to enhance boutique performance.
Cabin Crew - Malaysia Airlines, Air Asia X, MYAirline
(2011-01 - 2023-12)
- Throughout my aviation career, I have been dedicated to delivering exceptional guest experiences through genuine hospitality, personalized service, and an unwavering commitment to passenger comfort and safety.
- Serving an international clientele has enabled me to develop strong cultural awareness, emotional intelligence, and the ability to anticipate individual needs with professionalism and care.
- Known for my warm and approachable nature, I take pride in creating meaningful connections with passengers while maintaining the highest standards of service excellence.
- My ability to remain calm, adaptable, and solution-oriented allows me to deliver seamless inflight service while ensuring every guest feels valued, comfortable, and well cared for throughout their journey.
- I have been privileged to receive numerous compliments and testimonials from passengers around the world, as well as recognition from senior management for my dedication and professionalism.
- In 2018, I was honored to be awarded Best Cabin Crew, a milestone that reflects my passion for service excellence and commitment to creating memorable travel experiences.
- Beyond passenger service, I actively support team success through collaboration, mentorship, and training.
- As a member of the Cabin Crew Recruitment Team, I have guided aspiring cabin crew candidates, sharing my knowledge and passion for aviation while helping uphold the premium hospitality standards of the airline.
Sales Representative - Cartier
(2008-01 - 2011-12)
- Managed a luxury watch brand boutique, ensuring high standards in client service, presentation, and brand representation.
- Crafted exceptional client experiences through storytelling, relationship building, and attentive consultation.
- Enhanced client engagement strategies to boost sales performance.
- Guided the team in conveying product heritage, craftsmanship, and brand value, supporting stronger sales outcomes.
- Fostered client rapport and promoted repeat business with excellent follow-up service.
- Maintained boutique standards, overseeing visual presentation, client reception, and daily operations.
- As a result, boutique sales doubled due to improved storytelling and client engagement.
Luxury Beauty - Shiseido, Estee Lauder - Malaysia
(2002-01 - 2008-12)
- Manage daily counter operations to ensure smooth and efficient customer service
- Educate customers on product features and usage instructions
- Monitor stock levels and restock products as needed
- Collaborate with team members to achieve sales targets and improve customer experience
- Provide personalized skincare consultations to clients, assessing their needs and recommending suitable products.
- Build strong client relationships through follow-up and personalized beauty advice.
