Miko Chen

Originally from Shenzhen and now a Singapore Permanent Resident, I'm a mother of two who values both a dedicated career and quality family time. With a solid background in logistics, e-commerce, and accounts, I'm ready to take on a role where I can truly add value and grow professionally. I'm looking for a stable opportunity that offers a good work-life balance, allowing me to stay efficient at work while continuing to build a great life for my family here.

Accounting at SHENZHEN FD TECHNOLOGY LTD (2019-12 – 2022-08)

• Managed Client Accounts: Handled day-to-day client accounts and made sure all financial records were kept up-to-date and organized.
• Processed Invoices & Payments: Issued invoices accurately and followed up on payments to ensure everything was settled on time.
• Supported Financial Reporting: Worked closely with the accounting team to prepare accurate monthly reports and assisted with budget tracking.
• Administrative Support: Provided reliable administrative help to the department, keeping office operations smooth and organized.

Customer Care Professional at SHENZHEN BUYDEEM TECHNOLOGY LTD (2016-09 – 2019-10)

• Handled Customer Inquiries: Provided friendly and professional support through various channels, answering questions about products and orders efficiently.
• Resolved Issues Promptly: Solved customer complaints and shipping problems with a calm and steady approach, turning negative situations into positive experiences.
• Coordinated with Internal Teams: Worked with the warehouse and shipping departments to ensure all orders were processed and delivered without a hitch.
• Boosted Brand Loyalty: Maintained a professional brand image and gave feedback to the team to help improve our overall service quality.

Logistics Operations Specialist at GLOBE EXPRESS LTD (2010-10 – 2013-05)

• Coordinated Daily Shipments: Handled day-to-day shipping schedules and worked closely with couriers to make sure all goods reached customers on time.
• Managed Inventory & Records: Used logistics software to track shipments and kept inventory records accurate to avoid any stock issues.
• Liaised with Suppliers & Clients: Acted as the main contact point for both suppliers and customers, solving delivery problems quickly and keeping operations smooth.
• Improved Efficiency: Helped streamline the delivery process and improved customer satisfaction through clear and timely communication.

Shipping Specialist at UTi Worldwide (DSV A/S) (2008-04 – 2010-04)

As a Shipping Specialist, I was primarily responsible for verifying and processing ocean bill of ladings, as well as handling AMS and EDI system data entry. I also managed and maintained shipping documents and email communication for air freight operations. Furthermore, I managed the recording and reporting of monthly sea freight profit statements and maintained an organized document registry.

I completed other duties assigned by the company with accuracy and efficiency. Overall, my experience and skills in logistics operations have enabled me to excel in managing complex tasks and ensuring smooth and efficient operations.

Diploma in Business English – SHENZHEN POLYTECHNIC (2005-09 – 2008-07)