Mohamad Ikel

Solution-Focused with over 10 years of experience in the ACMV and technical services industry. Proven track record in managing technical operations, driving service revenue growth, and maintaining high-level customer partnerships. Specialist in cooling systems (CRAC/liquid cooling) with a strong focus on lifecycle solutions and operational efficiency.

Operations Executive at Rittal Singapore & SEA (2024-07 – Present)

• Managed warranty service sales, identifying new customer opportunities to drive year-on-year service revenue growth.
• Conducted regular end-user site visits to identify service opportunities and provide technical solutions based on customer feedback.
• Prepared and managed technical quotations, ensuring monthly financial targets and operational budgets were met.
• Acted as the primary point of contact between technical teams and clients to ensure high-quality service delivery and long-term customer satisfaction.
• Managed Annual Maintenance Contracts (AMC) for Climate Control Cooling Systems and In-row Cooling Units.
• Optimized productivity by managing technical staff planning and deployment for large-scale service activities and overseas projects.

Customer Engineer at Vertiv Singapore Pte Ltd (2022-05 – 2024-06)

• Assist the Thermal Manager to carry out the company's commitment and promise delivery of service level to the customers.
• Carry out preventive maintenance, start up, testing, commissioning, troubleshooting, repairing and retrofitting of Thermal systems and related equipment.
• Carry out planning and scheduling of weekly group operations.
• Participate and contribute to the training, for continual improvement and optimized performance.

Project Executive at Value Plus Engineering Pte Ltd (2021-02 – 2022-01)

• Day-to-day management on site, including supervising and monitoring the site and coordinate sub-contractor works.
• Responsible for maintaining and updating the M&E drawings and site progress and single-line diagram submission.
• Liaise with clients and consultants on project.
• Produce proper reports and documentation before and after project completion.

Field Technician at Mitsubishi Electric Asia Pte Ltd (2018-02 – 2021-02)

• Testing and commissioning systems for proper functioning.
• Performing emergency repairs of indoor and outdoor units.
• Diagnose electrical and mechanical defects and malfunctions.

Technician at Kaer Pte Ltd (2014-12 – 2016-06)

• Monthly servicing
• Assist customers in rectifying problem.
• Troubleshooting of commercial and residential air-con systems
• Assist supervisor in supervising/leading workers.

Diploma in Mechanical & Electrical Services Supervision – Institute of Technical Education (2018-04 – 2020-09)

Nitec in Facility Technology (Air-conditioning & Refrigeration) – Institute Of Technical Education (2013-01 – 2014-12)

GCE N level – Yishun Secondary School (2009-01 – 2012-12)

PSLE – Xishan Primary School (2003-01 – 2008-12)