Muniandy Chandrasegar

I am a professional and service-oriented Food and Beverage Representative with experience working aboard an international cruise line. I specialize in delivering exceptional guest service in dynamic, multicultural environments while maintaining the highest standards of hospitality, cleanliness, and efficiency. Working on a cruise ship has strengthened my ability to adapt quickly, communicate effectively with guests from around the world, and thrive under pressure.

I am a fast-paced, self-motivated, and detail-oriented individual. I have also completed the WSQ Food Safety Course (FSC) Level 1, demonstrating my commitment to food safety and hygiene standards.

Floor Supervisor at HERMANOS BAR AND TACO SINGAPORE (2026 – Present)

• Staff Management: Coordinate shift schedules, assign duties, train new employees, and mentor team members to improve performance.
• Customer Service: Greet guests, monitor dining satisfaction, and resolve complaints quickly and professionally.
• Operations Oversight: Inspect dining and kitchen areas for cleanliness and enforce health, safety, and sanitation regulations.
• Inventory & Administration: Monitor stock levels, place supply orders, handle point-of-sale (POS) transactions, and assist management with reports.

Waiter at NORWEGIAN CRUISE LINE (2019 – 2026)

• Provide courteous, prompt, and efficient service, ensuring guest satisfaction in accordance with NCL’s service standards.
• Deliver and support Restaurant Stewards, ensuring timely and accurate service delivery.
• Maintain cleanliness and organization of assigned stations, complete side work, and assist with set up and breakdown.
• Adhere to the sequence of service for food and beverage, managing up to 14 guests per section.
• Assist with room service, drink station, ice carving, dessert and special events.
• Ensure all food, beverage, and service areas are clean, organized, and meet health and safety standards.
• Communicate effectively with guests and colleagues, providing a friendly and professional service.

Waiter at GENTING DREAM CRUISE (2017 – 2019)

• Greet customers and present menus.
• Explain dishes, ingredients, and specials in a clear and helpful way.
• Recommend wine and beverage choices to enhance the dining experience.
• Serve food and drinks with attention to presentation and quality.
• Check customer satisfaction and handle any requests or complaints professionally.

Foundation in Human Social Science – UNIVERSITI TUN ABDUL RAZAK (2015 – 2015)

SPM – SMK BUKIT BARU (2009 – 2014)