Nurul Sakinah Binte Samri

IT Desktop Support Engineer with L1 support experience in fast-paced enterprise environments. Skilled in Windows 10/11 support, Active Directory user and device administration, Microsoft 365 support, endpoint deployment, and ITSM-based incident handling. Experienced in resolving user incidents, troubleshooting endpoint issues, and supporting BAU and project-based IT operations.

Completed IT training and certifications after a temporary retail role and now seeking to return to a Desktop Support role.

IT SUPPORT EXPERIENCE

Assistant Systems Engineer (EUC Support) at Integrated Health Information Systems Pte. Ltd. (IHiS) (2022-09 – 2023-01)

• Supported EUC operations including endpoint support, asset tracking, and incident escalation in enterprise environment.
• Assisted coordination with technical teams and vendors for incident resolution.
• Maintained PC/laptop inventory and asset updates across multiple sites.

Deskside Engineer at Infinite Computer Solutions Pte Ltd (2019-07 – 2022-08)

• Provided onsite and remote IT support for end users in hospital and clinic environments.
• Performed Windows 10/11 OS deployment and reimaging using MDT.
• Supported Active Directory and Microsoft 365 access issues, including basic network connectivity troubleshooting, BitLocker encryption setup, software installation, and VPN/laptop deployment during remote work transition.

IT Helpdesk Internship at NCS Pte. Ltd. (2018-03 – 2018-07)

• Provided first-line IT support for enterprise web application users, assisting with login, access, and application issues
• Logged, updated, and routed incident tickets using Redmine ticketing system in accordance with ITSM processes
• Gained exposure to incident management workflows, escalation procedures, and service desk operations
• Supported troubleshooting of basic user and system issues within a structured IT support environment

ADDITIONAL EXPERIENCE (Retail role)

Retail Assistant at Catsmart Supply & Distribution Pte. Ltd. (PET MASTER) (2023-05 – 2024-06)

• Supported daily retail operations including POS transactions, cash handling, and stock replenishment
• Assisted customers with product enquiries and provided customer support in a fast-paced retail environment
• Maintained store organization, inventory accuracy, and visual merchandising standards
• Handled checkout processing and ensured smooth customer experience at point of sale
• Undertook this temporary retail role during a planned transition back into the IT industry

Retail Assistant at Clarks (2014-10 – 2015-11)

Retail Assistant at PRASAN PTE. LTD. (Pull & Bear) (2013-12 – 2014-03)

Diploma in Business Information Systems – Republic Polytechnic (2019)

Higher Nitec in Accounting – Institute of Technical Education (2016)