Rachelle Lee

Operations, asset management, and procurement professional with over 15 years of experience managing large-scale asset inventories, vendor and contract lifecycles, and audit/compliance readiness within complex, regulated environments spanning government agencies, multinational corporations, and financial institutions. Career background is in the technology sector (NEC Asia Pacific, NCS/Singtel Group, Fujitsu Asia), with skills in asset accountability systems, procurement operations, and governance that apply equally to healthcare administration, facilities management, PMO, and other operations-driven, non-technical settings. Built an asset-accountability system from the ground up at NEC Asia Pacific — closing a gap where Finance's asset tags covered capitalisation only, with no ongoing movement tracking — and grew it into an audit-ready process behind zero unresolved incidents in fixed asset audits and successful ISO 27001 and DPTM certifications.

Also supported the procurement process for the business unit — obtaining vendor quotations, raising Purchase Requisitions, and monitoring delivery and invoicing for accuracy — working closely with SSC and Finance through PR approval, PO issuance, and payment. Key strengths include structured problem-solving, meticulous attention to compliance and governance, and the ability to design practical tracking systems that restore accountability in messy or ungoverned processes. Demonstrated capability in vendor management, process improvement, and cross-functional coordination with Finance and other stakeholders, extending to hands-on event and logistics coordination — venue sourcing, catering, and on-the-ground arrangements — with consistent recognition for reliability, accuracy, and professionalism that transfer directly into asset-heavy, compliance-driven, or administration-focused roles across any industry.

Assistant Manager (Operations, Procurement & Asset Management) - NEC Asia Pacific Pte Ltd - Singapore

(2013-06 - 2026-09)

Regional arm of NEC Corporation, providing IT infrastructure & managed services across APAC.

• Supported the procurement process for the business unit — obtaining vendor quotations, raising Purchase Requisitions (PRs), and monitoring delivery and invoicing for accuracy — working closely with SSC and Finance through PR approval, PO issuance, and payment, and compiling the list of regularly engaged vendors to support the annual vendor evaluation run by another team.
• Managed the complete lifecycle of ~1,000 assets, from acquisition and custodian tracking to annual stocktake, secure disposal, and audit readiness.
• Right-sized hardware refresh cycles and managed software/service licence renewals within budget constraints to maintain uninterrupted operations.
• Reviewed and strengthened processes to align with data protection, audit, and corporate governance requirements.
• Issued Debit/Credit Notes (DN/CN) in accordance with contractual agreements, working closely with Finance and Accounts Payable (AP) teams to ensure accurate reconciliation.
• Built an asset-accountability system from scratch after identifying that Finance's asset tags covered capitalisation only, with no ongoing movement tracking — using Excel to construct an inventory tied to each custodian and location, restoring full accountability across the ~1,000-unit asset base and evolving it into a structured, audit-ready lifecycle process.
• Consolidated procurement records and disposal evidence (vendor Certificates of Destruction, photo-verified chain of custody) into audit-ready packages for easy team retrieval, achieving zero unresolved incidents in fixed asset audits and supporting successful ISO 27001 and DPTM certifications.
• Coordinated department events — regional MIS meetings, team gatherings, and luncheons — including hotel/venue site visits, room and catering arrangements, and dietary accommodations, consistently earning positive feedback for well-run events.
• Recognised by senior leadership for dependable, detail-accurate support across procurement and contracts, sustained over 12+ years in the role.

EUC Executive - NCS Pte Ltd - Singapore

(2009-01 - 2013-05)

Singtel Group's ICT services arm, based on-site at Singapore Land Authority.

• Delivered first-level IT support and administration for end users at Singapore Land Authority, covering hardware, software, system access, and IT asset tracking.
• Managed IT communications (newsletter circulation, SOE-compliant service request processing, web content uploads), supporting the web team's day-to-day output.
• Introduced a custodian-tied asset filing system — organised by family name in a clinic-style pull-out format — to strengthen asset accountability ahead of a major SOE migration, delivering a full stocktake with no missing-asset issues flagged.
• Maintained consistent SLA-compliant resolution of hardware, software, and access issues, becoming a trusted first point of contact for end users.
• Recognised for reliable SOE service-request processing, keeping documentation and web content updates aligned to compliance requirements.

ITSM Helpdesk (Reuters Account) - Fujitsu Asia Pte Ltd - Singapore

(2008-01 - 2009-12)

Global IT services provider, supporting the Reuters account.

• Provided first-level IT support for Reuters account end users, covering desktop/laptop hardware, software, and network connectivity issues.
• Assisted users with VPN connectivity problems, ensuring secure and reliable remote access.
• Logged and escalated complex issues to L2/L3 teams, ensuring timely resolution and minimal downtime.
• Minimised user downtime by resolving incidents within SLA as the first point of contact, escalating complex cases effectively to higher-level teams.

Helpdesk Agent (DBS Account) - Opus IT Services Pte Ltd - Singapore

(2007-01 - 2008-12)

Shop Assistant (Retail IT Sales & Support) - Computer Tests & Services Pte Ltd - Singapore

(2004-01 - 2007-12)

Administrative Assistant to General Manager - ST-Airport Services Pte Ltd - Singapore

(2001-01 - 2004-12)

Shop Assistant - Silicon Labs - Singapore

(1997-01 - 2001-12)

Desktop Publisher - Promedia Periodicals Pte Ltd - Singapore

(1996-01 - 1997-12)

Diploma - Information Technology - MDIS (Management Development Institute of Singapore) (2008-12)

Diploma - Private Secretary's - Thames Business School (2002-12)