Rafael Macam

Technology Product Manager with a software development foundation and a rare ability to align technical execution with product strategy. Experienced in OKR formulation, roadmapping, and Agile delivery, with hands-on proficiency in ReactJS, TypeScript, and cloud platforms. Proven through product ownership at Prudential and multiple hackathon wins with real-world user adoption.

Tech Product Management Specialist - Prudential

(2025-09 - 2026-03)

• Defined product vision and authored OKRs for 3+ digital initiatives spanning pre-sales, sales, and post-sales servicing, aligning cross-functional teams across design, engineering, and compliance.
• Led feature mapping and gap analysis for an enhanced agency recruitment platform, ensuring continuity of core functionality while scoping improvements for the new product.
• Gathered requirements for a SingPass-integrated recruitment form, identifying autofill-eligible fields to streamline the applicant onboarding experience.
• Instrumented Google Analytics via GTM to track MAU, session depth, and engagement duration, enabling data-driven prioritisation of feature backlogs across multiple product lines.
• Scoped a Jira Service Management migration that eliminated email/Word-based BA workflows, implementing automation rules and governance controls that cut resolution times from weeks to days.
• Performed pre-production testing and defect triage on an insurance sales mobile platform, attending triage meetings to collaborate with developers on issue resolution before release.
• Facilitated SCRUM ceremonies and sprint planning across Agile delivery cycles, maintaining team velocity and surfacing blockers to leadership.

Developer - Institute of Management Consultants (Singapore)

(2025-01 - 2025-08)

• Engineered a Retrieval-Augmented Generation (RAG) pipeline on AWS Bedrock Knowledge Base, integrating Cohere embedding models with an OpenSearch vector store to power AI-driven consultant-matching and form-autofill features adopted by 500+ users.
• Built and maintained CI/CD pipelines using GitHub Actions and AWS, implementing automated end-to-end testing with Playwright to safeguard release quality and deployment reliability.
• Developed a session-based web scraping service using Puppeteer and Chromium, with real-time progress polling and automatic ingestion of scraped content into AWS S3, containerized for ARM64 and deployed via AWS ECS.
• Maintained CI/CD pipelines on AWS and implemented automated testing with Playwright, ensuring release quality and deployment reliability.

Diploma - Information Technology - Singapore Polytechnic (2023-04 - 2026-04)