Ridzwan Zin

Results-driven Sales, Marketing, and Customer Success Professional with a decade of experience scaling businesses and driving revenue growth. Recognized in national business media (Berita Harian, Vulcan Post, Singapore Business Review) for entrepreneurial innovation and strategic marketing initiatives. Proven ability to manage high-volume portfolios (800+ SMB Meta Ad accounts) and deliver tailored e-commerce and B2B solutions that generate lasting client value.

Customer Success Support at Eight (2025-01 – 2026)

• Managed high-volume daily customer inquiries via email and live chat, ensuring timely, accurate, and professional resolutions.
• Played a key role in integrating a new chat support system and authored comprehensive FAQ documentation to improve workflow.
• Provided direct technical support, successfully diagnosing and resolving complex user issues.
• Acted as the point of contact for escalated tickets, de-escalating tense situations and finding effective solutions.

Account Specialist at TDCX - Meta Marketing Pro (2023-01 – 2025-12)

• Managed a high-volume portfolio of over 800+ Meta (Facebook) advertising accounts for Small and Medium Businesses (SMBs) in the Oceania market (Australia and New Zealand).
• Proactively engaged with agencies and advertisers daily across multiple channels, including phone calls, email, and live chat.
• Advised clients on campaign creation, KPI development, and optimization strategies to meet and exceed quarterly targets.
• Consistently exceeded quality standards, achieving an average Quality Assurance (QA) score of 92% for call interactions.

Marketing Manager at FlowChat Pte. Ltd. (2020-01 – 2023-12)

• Designed, strategize and implemented custom A.I chatbot solutions for clients, tailoring the user experience to meet specific business objectives.
• Developed and executed comprehensive B2B marketing strategies to drive sales growth and achieve revenue targets.
• Led and mentored a high-performing sales team, establishing clear performance metrics, conducting training sessions, and providing ongoing coaching and feedback.
• Spearheaded client relationship management, ensuring exceptional service delivery and client satisfaction.

Growth Marketing Manager at Hangover Coupons Pte. Ltd. (2017-01 – 2020-12)

• Garnered national media attention (Vulcan Post, SBR) for successfully conceptualizing and scaling an innovative door-hanger marketing model.
• Boosted B2B deal closures by 85% through the creation of compelling, data-driven pitch decks and presentations.
• Built and maintained robust sales pipelines within CRM systems to streamline operations and ensure alignment with strategic business objectives.
• Mentored and trained the sales team, delivering workshops that improved sales techniques, team performance, and overall productivity.

Marketing Director at DreamTrips (Travel Club) (2012-01 – 2017-12)

• Directed regional marketing and sales initiatives, successfully building and managing a high-performing team of 500+ members across Singapore, Malaysia, Indonesia, and Cambodia.
• Spearheaded market penetration strategies that drove user acquisition and brand awareness for a disruptive, membership-based travel platform.
• Mentored and developed regional team leaders, optimizing operational workflows and ensuring consistent messaging across diverse cultural markets.

Civilian Officer (Team Leader) at Certis Cisco (2010-01 – 2012-12)

• Supervised and coordinated daily cash-in-transit operations, leading a 3-member team in servicing ATMs and financial institutions across Singapore.
• Maintained flawless execution of security measures, ensuring the safe handling and reconciliation of significant financial assets.
• Monitored operational logistics in real-time, swiftly addressing any security or logistical challenges to ensure uninterrupted service delivery.

Accreditation in Generative A.I fundamentals – Databricks Academy (2026)

Diploma in Digital Business – LITHAN Academy (2021-01 – 2022-12)

Nitec in Building Service Technology – ITE College East (2005-01 – 2007-12)

GCE 'N' Level – East View Secondary (2001-01 – 2004-12)

PSLE – Opera Estate Primary (1995-01 – 2000-12)

Regimental Police (RP) – MINDEF (SAF) (2008-01 – 2010-12)