Rupa Rani
Production Operator / Quality Control / Manufacturing Operator
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About
Detail-oriented and highly disciplined Production Operator and Customer Service professional with over 5 years of experience across manufacturing, aviation support, and F&B industries in Singapore and Malaysia. Proven ability to maintain high-quality standards, ensure operational efficiency, and deliver excellent customer service in fast-paced environments. Skilled in quality inspection, process compliance, and customer handling with a strong commitment to safety and productivity.
Ready to contribute immediately to operational excellence and continuous improvement.
Experience
Cabin Assistant - SATS PTE LTD - Changi Airport, Singapore
(2024-12 - 2025-09)
- Managed end-to-end passenger handling including check-in, ticketing, and boarding coordination
- Assisted with flight bookings, rebooking, and schedule changes using airline systems
- Handled customer inquiries and complaints professionally, ensuring service recovery
- Coordinated with ground crew and airline teams to ensure smooth operations
- Verified passenger documents and ensured compliance with aviation regulations
- Monitored boarding gates and ensured timely passenger flow
- Reduced boarding delays through efficient passenger handling
- Improved customer satisfaction through fast problem resolution
IPQC (In-Process Quality Control) - Dynapack Singapore - Singapore
(2022-06 - 2024-09)
- Conducted in-process quality inspections (IPQC) during production cycles
- Performed microscope inspections to detect defects and inconsistencies
- Evaluated products based on quality standards (accept/reject decisions)
- Monitored production lines to ensure adherence to SOP and specifications
- Documented defects and reported issues for corrective action
- Supported production team in troubleshooting and continuous improvement
- Reduced product defects and improved overall quality consistency
- Strengthened compliance with manufacturing standards (ISO / QA processes)
Service Crew - McDonald's Singapore - Singapore
(2021-01 - 2022-05)
- Delivered front-line customer service including order taking and cashier operations
- Managed POS system transactions with high accuracy
- Handled high-volume orders in fast-paced environment
- Prepared food and beverages according to SOP
- Maintained cleanliness and hygiene standards
- Assisted customers with digital ordering systems
- Maintained zero cash shortage through accurate transactions
- Improved service speed and reduced waiting time
- Enhanced customer satisfaction through efficient service
Production Operator - Micron Technology - Singapore
(2017-07 - 2020-11)
- Performed line inspections and visual quality checks on semiconductor products
- Identified defects and ensured compliance with quality standards
- Recorded production data and maintained accurate logs
- Supported production operations and ensured smooth workflow
- Assisted supervisors and covered leadership duties when required
- Followed strict cleanroom and safety protocols
- Improved production efficiency and reduced waste
- Ensured high-quality output in semiconductor production
- Supported cost reduction through efficient processes
Education
Sijil Pelajaran Malaysia (SPM) - Sekolah Menengah Kebangsaan Paya Besar (2014)
