S. Thiyagu

Operations Manager - HMS Host Pvt Ltd - KIA, BLR Airport

(2023-11)

(PF CHANGS, CARLUCCIOUS, JONES THE GROCER, GIRAFFE, JOHNNY ROCKETS, WOLF GANG PUCK LA MADELEINE , FARZI CAFÉ, TIFFIN CENTRE, TIFFIN EXPRESS)

Apply sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.
Manage end-to-end restaurant operations, ensuring seamless execution and adherence to brand standards.
Lead, train, and motivate a high-performing team to enhance service quality and efficiency.
Implement waste reduction strategies, optimize purchasing, and track usage to boost profitability.
Uphold airport, health, and food safety standards with 100% compliance and operational excellence.
Address concerns proactively, improve service workflows, and create a guest-first culture.
Adapt to fluctuating footfalls, flight schedules, and peak-hour rushes with precision.
Ensure quick, seamless, and high-quality service tailored to time-sensitive travelers.
Identify and implement process improvements to enhance operational efficiency.
Manage P&L, control costs, and drive revenue growth through strategic financial planning.
Work closely with airport authorities, vendors, and corporate leadership for smooth operations.
Control purchases and inventory by reviewing and evaluating usage report and taking corrective action.
Leverage digital marketing, social media, and partnerships to enhance brand visibility.
Implement loyalty programs and customer engagement strategies to boost retention.

Operations Manager - Hospitality Concept - Oman

(2022-03 - 2023-08)

Marketing Plan coordination with the Marketing Team.
Making New Processes and Follow-up of the Process.
Sending daily, weekly and monthly reports like P&L, daily sales, food wastages.
Develop and execute strategic plans to drive business growth, market penetration, and brand positioning.
Identify new business opportunities, partnerships, and revenue streams to enhance profitability.
Oversee daily operations, ensuring efficiency, quality service, and brand consistency.
Implement standard operating procedures (SOPs) to enhance service delivery and customer satisfaction.
Monitor performance metrics, optimize workflows, and drive cost efficiency without compromising quality.
Align cross-functional teams to achieve business goals while maintaining a guest-centric approach.
Inspire and empower employees to deliver exceptional hospitality experiences.
Recruit, train, and mentor high-performing teams, fostering a culture of excellence and innovation.
Analyze financial reports and market trends to make data-driven business decisions.
Develop budgets, financial projections, and pricing strategies to optimize profitability.

Senior Restaurant & Cafe Manager – IKEA IFB - Al Futtaim Private Company LLC - Dubai

(2021-05 - 2021-10)

Oversee end-to-end restaurant and café operations, ensuring smooth service flow, compliance with IKEA’s global standards, and an outstanding customer experience.
Lead, train, and inspire a diverse team, fostering a high-performance culture that aligns with IKEA’s values.
Elevate the dining experience by maintaining top-tier food quality, hygiene, and service standards.
Work closely with marketing teams to implement seasonal promotions and IKEA Food & Beverage (IFB) strategies.
Improves service through various communication methods and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed for management and the rest of the team.
Ensure all food safety regulations, health standards, and company policies are strictly adhered to.
Determining training needs and implementing the plan for employee development.
Responsible for Profit & Loss Statement ensuring Top line and bottom line to achieve.
Inter Department and Support Department Meetings and Coordination.

Asst. Restaurant General Manager – Shake Shack - M.H. Alshaya Co LLC - Dubai

(2018-01 - 2020-05)

Oversee daily restaurant operations, ensuring seamless service, quality control, and adherence to company standards.
Monitors compliance with all food and beverage policies, standards, and procedures, including food handling and sanitation standards, and by holding regular management meetings.
Train, mentor, and inspire a team of crew members and supervisors to exceed performance expectations.
Maintain a guest-first approach, resolving concerns promptly and enhancing overall dining experiences.
Drive revenue growth through strategic planning, upselling techniques, and cost control measures.
Ensure strict adherence to food safety, hygiene, and regulatory guidelines to uphold Shake Shack’s high standards.
Monitor stock levels, coordinate with suppliers, and optimize inventory for efficient operations.
Uphold Shake Shack’s brand values and culture, fostering a positive work environment that encourages teamwork and innovation
Maintain and monitor all company assets, menus, and various guest touch points.
Monitors compliance with all applicable laws and regulations.
Conducting self-inspections, and conducting training sessions.

Restaurant Manager – Gourmet Burger Kitchen - Food Quest LLC - Dubai

(2015-11 - 2017-11)

Oversee day-to-day restaurant activities, ensuring smooth, efficient, and profitable operations.
Recruit, train, and motivate staff to deliver outstanding service while fostering a positive work culture.
Elevate the dining experience by maintaining high-quality food standards and exceptional customer service.
Drive revenue growth through innovative sales strategies, cost control, and effective budget management.
Ensure adherence to food safety regulations, health guidelines, and company policies.
Maintain optimal stock levels, reduce waste, and coordinate with suppliers for seamless operations.
Implement local marketing initiatives, promotions, and community engagement strategies to enhance brand visibility.

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