Sam Singapore

Coordinate end-to-end shipment and delivery operations across SEA, ANZ and SABIC markets. Verify shipment documentation and maintain accurate operational records for audit and compliance purposes. Coordinate with internal teams and relevant stakeholders to ensure timely and accurate processing.

OPERATIONS COORDINATOR at SG SAGAWA AMEROID PTE.LTD (2026-06 – Present)

• Coordinate end-to-end shipment and delivery operations across SEA, ANZ and SABIC markets.
• Verify shipment documentation and maintain accurate operational records for audit and compliance purposes.
• Coordinate with internal teams and relevant stakeholders to ensure timely and accurate processing.
• Maintain shipment and inventory information using SAP and WMS.

PERSONAL ADMIN at GREAT EASTERN LIFE ASSURANCE CO.LTD (2025-12 – 2026-05)

• Managed customer claims registration and related documentation, ensuring accurate recording and processing of claim information.
• Handled customer enquiries relating to Travel, Motor and Personal Accident Insurance.
• Supported claims-related matters involving travel incidents, motor vehicle incidents, cycling accidents and other personal accident situations.
• Processed payment requisitions and maintained claim-related documentation in accordance with internal procedures.
• Processed and maintained reinsurance documentation, ensuring completeness and accuracy of supporting records.
• Coordinated with relevant internal parties to support timely claim follow-up and resolution.
• Maintained accurate customer and policy-related records using Microsoft Excel and internal systems.

CUSTOMER SERVICE REPRESENTATIVE at TECHCOMBANK (2021 – 2023)

• Managed and converted insurance leads into customers, conducting needs-based consultations and recommending suitable Manulife insurance solutions.
• Promoted and advised customers on Manulife insurance products, including Universal Life, explaining policy features, benefits, coverage and key terms.
• Held an active Manulife insurance sales code since 2018, with extensive experience in insurance sales and customer advisory.
• Managed customer portfolios and maintained accurate financial and insurance information using Salesforce CRM.
• Handled customer enquiries and provided ongoing support regarding policy information, benefits and customer service matters.
• Maintained strict data accuracy, documentation and confidentiality in accordance with compliance and service requirements.

Postgraduate Diploma in Logistics & Supply Chain Management – Nanyang Institute of Management (2025 – 2025)

Certificate in Chief Accountant – Academy of finance (2021 – 2021)

Bachelor in accounting – Water Resources University (2014 – 2018)