Sean Mak
Senior desktop engineer
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About
I am a highly motivated, positive and punctual person. I can adapt easily in a new environment, able to work independently and in a team as well. I have good leadership skills and good problem solving skills.
Experience
POSITION : Senior Desktop Support Engineer
Project : NCS (Public Utilities Board)
SALARY : SGD2900
REASON FOR LEAVING: Expand experience and further my career growth opportunities
Job Description
- troubleshoot and setup software and policies for secured email users
- Assist on tech refresh project
- Update security patches (required by government)
- Perform Induction program on use of government laptop and policies to new users.
- Follow up close on client requirement on any updates
- Works on WOG, RDP, Internet and Performance machines.
- Assist others onsite engineers on daily incident
- Testing softwares before pushdown to users
- Assist on new software pushdown to users
- Deploy and setup Gomax device for users (ipad)
- Assist asset team on assets update
- Assist to diagnose errors or technical problems and determine proper solutions
- Escalate hardware issue to 3rd party support
- Provide end users support in a Windows based PC environment
- Troubleshooting network printers
- Migration of windows
- Troubleshooting in-house applications
- Perform imaging
- Troubleshooting network related problems
- To assist in any other IT related activities & implementation when required
COMPANY : PERSOLKELLY PTE. LTD.
DURATION : JUN 2021 – JULY 2022
POSITION : Desktop Support Engineer
Project : PCCW (Singapre Food Agency)
SALARY : SGD2300
REASON FOR LEAVING: Expand experience
Job Description
- Assist on site installation, troubleshooting, service maintenance and execute testing tasks
- Assist to diagnose errors or technical problems and determine proper solutions
- Provide end users support in a Windows based PC environment
- Troubleshooting network printers
- Troubleshooting in-house applications
- Troubleshooting network related problems
- To assist in any other IT related activities & implementation when required
COMPANY : ITCAN PTE. LTD.
DURATION : OCT 2019 – APR 2021
POSITION : Desktop Support Engineer
Project : NCS (MOE AT YUHUA PRI SCH)
SALARY : SGD1800
REASON FOR LEAVING: Contract Ended
Job Description
- Format computers
- Troubleshooting computers
- Install drivers
- Service computers and printers
- Maintenance of the school server and system
COMPANY : XINNETWORKS
DURATION : JAN 2019 – SEP 2019
POSITION : Project Engineer
PROJECTS : ABN AMRO BANK AND MBS APPLE STORE
SALARY : SGD2300
REASON FOR LEAVING: Find the job was not suitable for me
Job Description
- Liasing with client and electrical company to survey the site
- Pulling of cables from the server room to the users workstation
- How to crimp data cables
- Working with different companies to meet deadlines
Education
2013 - 2016 | NANYANG POLYTECHNIC
- DIPLOMA IN MECHATRONICS ENGINEERING
2009 - 2012 | ASSUMPTION ENGLISH SCHOOL
- GCE ‘O’ LEVEL
