Seonmin Song

I am motivated, resourceful, and dedicated to making a positive impact and helping the organization achieve success. I am positive that my experience as Customer Service Officer and skills in problem-solving and critical thinking will be a great value-add to your team.

PTW (Singapore) Pte. Ltd.

• Worked as Junior Customer Support Executive from June 2020 - September 2021.
• Worked as Senior Customer Support Executive from September 2021 - April 2022.
• The position mainly required providing technical support for customers while liaising with a client who is a recognized game developer.
• Supported customers directly (B2C) via mail, live chat and phone.

• Currently working as a Client Service Associate since April 2022 to this day.
• The position required supporting customers through mail, live chat and phone regarding advertising in SNS platforms that requires knowledge about ad policies and technical support, providing strategic solutions to resolve their needs.

2021-2023

Seoul Cyber University

Degree in Computer Science and Engineering

2016-2019

Nanyang Academy of Fine Arts

Diploma in Illustration Design with Animation