Shafaq Hussain

Quick learner, Hard worker, Work with passion.

Service Desk ID Admin / SingHealth (Nityo Info tech)

• Support users from onsite to activate or trouble shooting their work applications accounts.
• Escalate the tickets to Deskside support, other ID admin teams and other supported teams according to the relevant issues.
• Creating tickets and following up with users and other teams till the issue gets resolved.
• Support users through online phone calls and emails.
• Working in the 24*7 shifts including Saturday and Sundays.
• Working on the cases according to the SOP provided to the team.
• Managing multiple users, vendors with the email and through chat systems
• Updating and following up on multiple applications with SOP and then initializing with the users during troubleshooting
• Working on the tools like SAP, Active Directory, LAPS UI, Bit locker Recovery for the troubleshooting
• Creating work profile accounts for Doctors, Nurses, and VIP’s regarding the applications like ADID, SAP, H-mail, SCM.

FEB 2020

Postgraduate Diploma in Hospitality and Tourism Management / London School of Business, Singapore

JUL 2018

BSc in Hospitality and Hotel Administration / State Institute of Hotel Management and Catering Technology (SIHMCT), India

MAR 2015

HIGHER SECONDARY COURSE CERTIFICATE(HSE) / Maxwell Matric Higher Secondary School, India

MaR 2013