Manager FCSO Controls & Investigations - Standard Chartered Bank (Singapore) Limited - Singapore
(2023-11)
There are dual responsibilities, firstly to support Country Head of FCSO to discharge responsibilities from an FCSO Investigation perspective and secondly to support Country Head of FCSO insofar as they relate to the management and oversight of controls related processes.
- To investigate risk events / cases escalated by Financial Crime Surveillance Unit (FCSO-AA) teams (arising from Transaction Monitoring, Transaction Screening &/or Name Screening)
- Other escalations as per procedures / DOI; and Any other matter as directed by Country Head of FCSO, Singapore.
- For identifying suspicious transactions / activities, in compliance with Group policy and procedures, laws and regulations in Singapore on AML/CFT.
- Establishing and maintaining effective working relationship with relevant stakeholders including but not limited to Business Units, FCC and like
- Ensuring timely reporting and escalation of significant risk issues to management
- Supporting initiatives to enhance relevant work processes for both effectiveness and efficiency purpose.
- Act as Process Owner for FCSO-owned (sub-) processes under the Group's Risk Management Framework, including implementation and roll-out of relevant processes and DOIs.
- Develop, keep-up-to date and recommend for approval by the relevant Risk Committee, appropriate FCSO Controls policies/procedures/DOIs to address financial crime risks, aligning with relevant regulatory requirements.
- Providing governance and oversight over the implementation of FCSO Controls -related policies and procedures in Country to ensure compliance with such policies and procedures.
External Investigative Reporting (EIR) Investigator - HSBC Limited
(2019-11 - 2023-11)
Responsible for conducting day to day operations of local AML Investigations, including searches, as well as the effective and timely investigation into locally assigned cases in accordance with the agreed standard reporting requirements and service levels.
- Responsible for writing a high-quality investigative narrative and recording the case history in a digital case file.
- Responsible for ensuring that at the conclusion of each investigation, a comprehensive recommendation is to be made to the AML Investigations Quality Control Reviewer as to whether a Suspicious Activity Report should be filed or not.
- Responsible for escalating investigations and filing of SARs.
- Responsible for coordination, liaison and tracking of the Investigations Exchange Programme for the Country AML team.
- Dealing with external enquiries if required, in a professional manner, providing them with appropriate information, referring to management where necessary.
- Responsible for conducting the effective and timely investigation into local assigned Production Order (PO) cases in accordance with agreed standard reporting requirements and service levels.
- Handling duties that ensured at the conclusion of each PO investigation, a comprehensive recommendation is to be made to the AML Investigations Quality Control Reviewer as to whether a Suspicious Activity Report (SAR) should be filed or not.
- Conducted Oracle Watch System (OWS) alert screening to determine whether the alert is a true match to an individual or entity on a watch list, adjudication of true matches against the various global, regional and country watchlists, including the Global Exit List (GEL).
AML Associate - DBS Bank Ltd
(2018-05 - 2019-10)
- Assessed & investigated alerts for potential money laundering risks.
- Ensured timely reporting of suspicious transactions to the authorities.
- Liaised with other compliance units & businesses regarding surveillance issues.
- Undertook other ad-hoc duties as and when required. E.g providing statistics and ensuring accuracy of data, extracting of documents for audit reviews.
- Managed to reduce the bulk of low-risk CBG entities by 82% in 4 months, started off with 6,874 low-risk CBG entities, ended with 1,207.
- Maintained a current understanding of money laundering and terrorist financing issues, including policies, procedures, regulations, industry best practices, criminal typologies & developing trends.
Athlete - Nike Factory Store
(2017-05 - 2017-08)
- Acquired exceptional communication skills and managed to resolve customers' enquiries and complains, resulting in satisfied customers.
- Facilitated the management and control of stocks, packing of apparel, footwear and accessories together with a unified team, resulting in optimal stock control, and easy to access stocks for the benefit of the customers.
- Acquired knowledge on footwear and apparels, providing advice and guidance on product selection to customers, resulting in multiple customers returning to purchase merchandise tailored to their needs, aiding the store in meeting its daily targets.
Event Crew - MedTech Asia Pacific Forum
(2016-11 - 2016-11)
- Registered, welcomed, directed and seated guests, ensuring each guest's comfort and satisfaction.
- Spoke with guests on the phone to help book reservations and clarified their queries, always maintaining clear, positive communication.
- Assisted with the arrangement and setup of the event venue
Temp Sales Executive - ZARA
(2016-06 - 2016-07)
- Provided thoughtful, convenient service to over 100 customers daily in a fast-paced environment, earning the satisfaction and business of customers.
- Trained in resolving customer complaints and promoted conflict resolution, resulting in contented and fulfilled customers.
- Provided positive, individualized customer care pertaining to reservations of stock and aiding in verification of available stock.
F&B Banquet Server - Fairmont Hotel & Resorts World Sentosa
(2015-08 - 2015-10)
- Performed responsibilities in accordance with all company standards policies and procedures.
- Serving/clearing of dishes, and regularly checking on guests to ensure satisfaction with each food course and beverage.
- Skillfully anticipated and addressed guests' service needs, and accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests expectations.
Environment Health & Safety Intern - Hamilton Sundstrand Pacific Aerospace Pte Ltd
(2013-08 - 2013-10)
Internship
- Evaluated the suitability of the aerospace and aeronautical equipments in order to proceed with various developments, meeting the requirements of the equipments/machinery.
- Assisted in the research and development of projects under stipulated deadlines
- Supported the engineering team with logistical requirements of the aircraft components.
- Implemented and maintained the operational, safety and effectiveness for the systems of aircraft components, through keeping a track record of their technical reports and documents, resulting in accidents being prevented.
- Inspected damaged and malfunctioning products and maintained their reports, meeting audit requirements.
