Shirleen Lai

I specialize in streamlining operations and driving efficiency across diverse industries, with a strong focus on workflow automation, financial reconciliation, and cross-platform integration. My career blends customer service, HR, and finance expertise, where I had built SOPs, trained teams, and optimized processes using tools like Xero, QuickBooks, Zoho, and e-commerce platforms. Adaptable and results-driven, I excel at managing end-to-end operations, ensuring compliance, and delivering high-quality outcomes in fast-paced, project-based environments.

I am a versatile operations and customer service professional with expertise in finance, HR, and workflow automation. Skilled in streamlining processes, integrating digital platforms, and training teams, I have delivered efficiency and compliance across consulting, education, hospitality, and financial services. Adaptable and results-driven, I thrive in fast-paced, project-based environments where impact and flexibility matter most.

Diploma in Food Science & Nutrition. Certification in Generative AI, Early Childhood Education, CMFAS.