Malik Hassan

I’m an 𝐈𝐓 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲 & 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐋𝐞𝐚𝐝𝐞𝐫 with 15 + years of experience across 𝐔𝐁𝐒 𝐚𝐧𝐝 𝐂𝐫𝐞𝐝𝐢𝐭 𝐒𝐮𝐢𝐬𝐬𝐞, delivering 𝐚𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐨𝐰𝐧𝐞𝐫𝐬𝐡𝐢𝐩, 𝐫𝐞𝐠𝐮𝐥𝐚𝐭𝐨𝐫𝐲 𝐫𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠, 𝐰𝐨𝐫𝐤𝐟𝐥𝐨𝐰 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧, 𝐚𝐧𝐝 𝐚𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬-𝐝𝐫𝐢𝐯𝐞𝐧 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 in highly regulated banking environments.

🔹 𝐖𝐡𝐚𝐭 𝐈 𝐃𝐨: Bridge business and technology to ensure platform stability, compliance, and service excellence while enabling data-driven decisions.

🔹 𝐂𝐨𝐫𝐞 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: Power BI | SQL | Excel VBA | Workflow Automation (Flowable BPMN / CMMN / DMN) | L3 Support & Release Management | ITIL Change & Incident Management | Regulatory Reporting & Data Governance.

𝐑𝐞𝐬𝐮𝐥𝐭𝐬 𝐒𝐧𝐚𝐩𝐬𝐡𝐨𝐭:

• Reduced report delivery time by 𝟯𝟬% through workflow automation.
• Cut IT workload by 𝟱𝟬% via self-service reporting frameworks.
• Improved global support response by 𝟲𝟬% through structured training & escalation.
• Delivered 𝗕𝗮𝘀𝗲𝗹 𝗜𝗜𝗜 reporting project on time and within budget, ensuring audit readiness.
• Led and mentored teams of 40 + across APAC, EMEA & US to drive operational resilience.

I’m passionate about 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 in financial services — helping organizations modernize legacy systems, automate reporting, and strengthen regulatory compliance through analytics and process optimization.

• Delivered multiple concurrent software delivery initiatives on time and within budget, improving application reliability and delivery predictability by 30%.
• Ensured 99% platform uptime through proactive incident, problem, and change management, strengthening audit readiness and operational continuity.
• Automated risk-reporting workflows (Excel VBA, Power BI, Flowable), reducing reporting time from 3 days to under 1 day and cutting monthly manual effort significantly.
• Executed end-of-life system-modernization programs, mitigating operational risk and ensuring scalability for future regulatory requirements.
• Mentored and guided cross-functional teams (20–40 members) to deliver scalable, high-quality solutions, reducing post-release defects by 25%.
• Led delivery governance forums with senior stakeholders, implementing KPI dashboards and risk-review frameworks that improved decision-making and visibility.
• Standardized release governance across APAC and EMEA, improving delivery timelines by 25% and aligning regional delivery practices.
• Coordinated SIT/UAT, performance, and cutover testing across global applications, achieving seamless deployments and post-implementation stability.

EDUCATION

• Business Management and Information Systems 
• Certification in Business Analysis Fundamentals and Requirements

CERTIFICATIONS (2025)

• ITIL v4 Foundation (Planned 2025)
• Microsoft Certified: Azure Data Fundamentals 
• Databricks Fundamentals Accreditation
• Flowable Essentials Certification
• Coursera – Data Science & Analytics Foundations (Python, SQL, EDA, Statistics, Databases, ETL Pipelines)