Siyamala Sritharan

Versatile customer service representative with 11 years proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.

• Expertise in handling customer inquiries, complaints, and requests with a focus on delivering a positive experience.
• Ability to work in fast-paced environments, ensuring timely responses and solutions.
• Proven ability to resolve complex issues quickly and effectively while maintaining professionalism and a customer-first approach.
• Strong conflict resolution, problem-solving and multitasking skills.
• Consistently met or exceeded performance targets such as response times, customer satisfaction, and retention rates.
• Collaborated with cross-functional teams to address customer needs and improve service delivery.
• Trained and mentored junior staff, fostering a culture of exceptional service.

• Diploma In Nursing (Mahsa University College)