Sk md Arif

Customer-focused Gunt Service associate and Bartender with hands-on experience in hospitality operations, bar service, and guest handling Known for strong communication skills, attention to service quality, and teamwork in high-volume environments. Well-versed in hospitality industry with focus on bartending. Deliver exceptional customer experiences and maintain smooth bar operations.

Utilise deep knowledge of mixology, specialist spirits and custom drinks. Quick learner with ability to remain calm under pressure.

Guest service coordinator (Bartender) at Bengaluru Airport Service Limited (2025-08 – Present)

• Recommend tailored drink recipes to improve guest dining experience.
• Provide attentive customer service to strengthen overall guest satisfaction.
• Select drinks according to each guest's stated preferences.
• Serve food and drinks promptly to uphold service standards.

Guest Service Associate at Bengaluru Airport Service Limited (2024-06 – 2025-07)

• Improves passenger experiences by providing clear airport guidance and quick answers.
• Strengthens service quality by delivering attentive care in busy airport conditions.
• Enhances guest satisfaction by resolving complaints quickly and professionally.
• Supports reliable service delivery by coordinating with teams during peak hours.
• Elevates airport hospitality by maintaining service standards for every guest.
• Drives service improvements by collecting passenger feedback and acting on it.

Banquet server at Apeejay Surrendra Park Hotels Limited (2023-04 – 2024-02)

• Provided high-quality guest service during busy hospitality shifts and busy periods.
• Handled customer complaints calmly and professionally at service points.
• Sustained guest satisfaction through consistent service excellence and attentive follow-up.

Higher secondary certificate in Arts – Raina Swami Bholananda Vidyayatan (2022-01 – 2022-01)

Diploma in Aviation & Hospitality – Frankfinn Institute of Air Hostess Training (2023-01 – 2023-01)