Sulawan Janon

> Analyse and investigate monetization appeal tickets.

> Analyse, investigate and forwarded violations that were flagged on media creator pages by triage to relevant teams or by using internal tools to investigate the violations.

> Provided the basis of violations to partner and creator and informed violators on the prevention methods, including any other details that are required.

> Responded to both proactive and reactive violations that has been flagged.

> Responded to questions and provided solutions and suggestion for the partners.

> Investigate the contents and categorise whether the content is own by the creators.

> Familiarized with new and existing policies, and workflow.

> Provided suggestions to streamline the tools and workflow.

Monetization Integrity Analyst (Accenture PTE. LTD.)

> Analyse and investigate monetization appeal tickets.

> Analyse, investigate and forwarded violations that were flagged on media creator pages by triage to relevant teams or by using internal tools to investigate the violations.

> Provided the basis of violations to partner and creator and informed violators on the prevention methods, including any other details that are required.

> Responded to both proactive and reactive violations that has been flagged.

> Responded to questions and provided solutions and suggestion for the partners.

> Investigate the contents and categorise whether the content is own by the creators.

> Familiarized with new and existing policies, and workflow.

> Provided suggestions to streamline the tools and workflow.

Operations Assistant (PTW (Singapore) PTE. LTD.)

Main Role

Project manager assistant (Translation/LQA game projects in Asian languages)

> Received emails request from clients or another studio (such as UK or Japan)

> Import file into memoQ, generate the word count, send quotation to client

(Estimate the price and deliver time and confirm to client)

> After clients approved, assign the job to translators and reviewers (Coordinate ongoing project to meet client requirement and send query file)

> Check the quality of the translations (review if it’s Thai) and delivery to client.

> Generate invoices to clients and send POs to vendors (using Plunet)

Concurrent Role

Project role (Upon project confirmation)

Localization tester (LQA for the game projects in Thai language)

> Install game in required platforms (Such as PC: steam, Mobile: iOS, android, PS4)

> Play through or using debug mode and report issues or bugs using Jira software

> Submit daily report (Using online document in SharePoint)

Support role

Support Customer service team, help customer service team to reply tickets in Thai and report/translate the tickets from English to Thai (Using Zendesk)

Support HR team, Evaluate Thai candidate for localizations tester position.

Sales Engineer (YAMAKYU (Thailand) CO. LTD.)

> Visit existing customers at factories in Thailand.

> Source for potential customers.

> Present company’s products and systems to customers.

> Test Customers’ systems and report issues to customers.

> Consult customers’ problems with the engineering team for solutions.

> Generate multiple solutions and quotations then present to customers.

> Install new systems and close sales.

Example: Systems (Steam trap installation, Pneumatic System, wastewater treatment, clean room installation, equipment for PCB board)

> Design and translate products catalog from English to Thai

(Pneumatic, Stream equipment, cutting tools and material handling)

> Generate reports (Daily reports, Customers’ database and Sale reports)

• B.Eng. Industrial Engineering

Kasetsart University

(Bangkok, Thailand) 2011-2015.