Sumin Park

5+ years of experience in Business development, Sales, and Customer service, in the IT and Datacenter industry, consistently driving growth through a results-oriented and customer-focused approach. Focused on optimizing customer success in cloud / SaaS adoption journey and identifying the needs of different customer bases in JAPAC. Excel under pressure and tight deadlines. Fluent in Korean, English, and Japanese.

• Over-achieved Quarterly KPI performance of inbound customer inquiries across JAPAC via strategic qualification process: FY23Q1- 181.4 % / 1.8M USD, FY23Q2 - 154 % /808 K USD, FY23Q3 - 307.1% / 1.4 M USD, FY24Q4 - 481% / 2.84M USD
• Deliver exceptional customer service to both net-new and existing customers of 7 different industrial products by identifying potential prospects and providing guidance on Partnership and Technical Implementation queries
• Work independently and collaborate cross-functionally, as well as establish long-lasting relationships with Oracle internal stakeholders based in JAPAC, EMEA, and the North American region, ensuring a smooth and well-organized lead qualification process
• Efficiently managed 30+ strategic Datacenter client portfolios for Northeast Asia and Singapore markets and consistently achieved monthly Revenue Targets - Drove total revenue of 409,676 USD in less than a year.
• Established strong client relationships by developing strong rapport, constantly engaging with clients via leading sales presentations successfully, as well as upselling and retainment of customer accounts
• Successfully led 8+ in-house and sponsored webinars and monitored event production, project management, and event-hosting bringing an average of 300+ live attendees with 120+ new business prospects
• Developed Go-To-Market strategies with the CEO - spearheaded 2 new IT association partnerships, leading to a 47% increase in event attendees and a 25% increase in potential customer leads

Bachelor's in Liberal Arts, The Faculty of Social Studies & Business Administration

Minor: Political Science

Final Thesis: An Analysis of Public Opinion of both American and Mainland Chinese News media on the New Silk Road Initiative