Syaheeda Othman
Insurance Operations Manager
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About
Experienced insurance claims professional with over 20 years of expertise across motor, travel, medical, and personal accident claims. Strong track record in claims adjudication, stakeholder management, and operational leadership. Recognised for delivering high-quality customer service, improving processes, and driving team performance. Independent, adaptable, and committed to continuous learning and career advancement within claims management.
Experience
Insurance Operations Manager - Premium Leasing Pte Ltd
(2026-04)
Reason for leaving: Seeking to return to a specialised claims management role to better align with long-term career expertise
- Oversee insurance operations for company vehicle fleet
- Ensure all vehicles are properly registered with valid insurance coverage in compliance with regulatory requirements
- Liaise with insurers and internal stakeholders to maintain continuous coverage and resolve policy-related issues
- Monitor policy renewals and ensure timely processing to avoid lapses
- Support operational efficiency in insurance administration
Assistant Claims Manager - Allianz Insurance Singapore
(2024-06 - 2025-09)
Reason for leaving: Took time off to care for an unwell family member
- Managed end-to-end claims processes, ensuring accurate and timely adjudication
- Collaborated with internal teams and external stakeholders to improve claims efficiency and customer experience
- Reviewed complex claims cases and provided technical guidance to team members
- Supported process improvements and ensured compliance with regulatory standards
Assistant Manager, Claims (Motor & Travel) - DirectAsia Insurance Singapore Pte Ltd
(2021-12)
- Built and maintained strong relationships with service partner workshops to ensure high repair quality
- Monitored partner performance aligned with customer experience, cost control, and efficiency goals
- Led surveyors in damage assessment and negotiated repair scope and costs
- Improved productivity and quality standards within the claims function
- Provided technical expertise and resolved complex customer issues
Manager, Claims (Personal Accident, Travel, Medical & Motor) - QBE Insurance (Singapore) Pte Ltd
(2017-08 - 2021-11)
- Supported Head of Department in managing multi-line claims operations
- Oversaw KPIs, SOP compliance, and service delivery standards
- Adjudicated claims with a focus on fairness and accuracy
- Managed TPAs and ensured SLA compliance
- Collaborated with underwriting and business units
- Reviewed reserves and pursued recoveries
Senior Claims Executive (Motor, Property & Bodily Injury) - Liberty Insurance Singapore Pte Ltd
(2010-09 - 2017-07)
- Managed large and complex claims cases
- Handled complaints including FIDReC and MAS-related cases
- Conducted audits to ensure compliance
- Provided technical advisory support
Claims Executive - AXA Insurance Singapore Pte Ltd
(2008-03 - 2010-07)
- Evaluated, negotiated, and settled claims
- Improved claims processes and service delivery
- Managed workshop and assessor performance
Claims Executive - American Home Assurance
(2005-01 - 2008-02)
- Managed third-party claims and settlements
- Ensured timely and accurate claims processing
Claims Assistant - Royal & Sun Alliance PLC
(2002-01 - 2004-12)
- Supported claims administration and customer service
Education
Bachelor of Arts (Hons) - Mass Communication (Public Relations) - University of Northumbria (2017)
Diploma - Leadership and People Management - SCCIOB (2010)
GCE - 'N' & 'O' Levels - Bowen Secondary School
