Ranjid

Operations and Customer Support professional with combined experience across customer service, insurance operations, team leadership, partner management, quality compliance, and microbiology. Experienced in international customer support environments, process adherence, escalation management, training, reporting, and cross-functional coordination. Strong foundation in GMP, SOP compliance, laboratory quality systems, and regulated operations.

Team Leader – Customer Support & Operations - WJ Technology - Laos / Madurai

(2022-09 - 2026-05)

• Led live chat and customer support operations for international clients and managed day-to-day service delivery.
• Monitored quality, SOP adherence, escalations, service recovery, and team performance metrics.
• Trained and coached team members; supported account reviews, issue resolution, and customer satisfaction improvement.

Relationship Associate - Max Bupa Health Insurance - Madurai

(2019-12 - 2020-12)

• Managed relationships with 23 banking partners and supported policy issuance and claims coordination.
• Resolved customer and partner issues and contributed to business growth through proactive relationship management.

Support Officer – Insurance Operations - Reliance General Insurance - Madurai

(2014-08 - 2019-08)

• Oversaw insurance operations across 33 bank branches, including claims processing, documentation, and policy servicing.
• Coordinated between banking partners and internal teams; improved turnaround through structured follow-up and issue resolution.

Senior Microbiologist - Rhys Healthcare Pvt. Ltd. - Chennai

(2009-02 - 2013-10)

• Microbiological testing; endotoxin and sterility testing; environmental monitoring; GMP documentation and SOP compliance.

Senior Microbiologist - Green Signal Biopharma Pvt. Ltd. - Chennai

(2007-11 - 2009-01)

• Water-system and cleanroom environmental monitoring; sterility testing; autoclave validation.

Microbiologist - Micro Labs Ltd. - Bangalore

(2005-07 - 2007-10)

• Culture maintenance and growth-promotion testing; environmental and water analysis; GMP laboratory documentation.

M.Sc. - Microbiology - Periyar University (2005)

B.Sc. - Microbiology - Kamaraj University (2003)