Tan Si Ying

I am a Computer Science graduate with experience in IT support and troubleshooting. I have worked with Windows environments and have basic exposure to cloud, virtualization, and SQL/database tasks. I enjoy helping users resolve technical issues and learning new technologies. I am looking to take on more technical responsibilities that better utilise my Computer Science background, while continuing to grow in infrastructure and system engineering.

Desktop Engineer - Alphaeus Pte Ltd

(2024-03)

• Provided on-site and remote IT support for desktops, laptops, printers, and peripherals.
• Troubleshot hardware, software, network, and Microsoft 365 issues, including MFA setup.
• Managed account access requests and performed password resets.
• Logged and resolved tickets using Helix ITSM, coordinating with L2/L3 engineers as needed.
• Prepared and deployed devices, including imaging, software installation, patching, and testing.
• Delivered professional support and clear communication to staff, students, and clients.

IT Support - AME International Pte Ltd

(2022-05 - 2023-08)

• Monitoring and maintaining computer systems and network
• Providing technical support across the company
• Setting up accounts for new users (AD & Azure AD)
• Repairing and replacing equipment when necessary
• Installing and configuring new software, hardware, systems, networks, door system, printers, and scanners
• Maintain and create applications (PowerApps)
• Maintaining company's intranet (SharePoint)

Bachelor of Computer Science - Digital Systems Security - University of Wollongong (2026)

Diploma - Electronic & Computer Engineering - Ngee Ann Polytechnic (2020)

Higher National Institute of Technical Education Certificate (Higher Nitec) - Cyber & Network Security - ITE West (2017)