Tina Radzi
Customer Service & Operation Management
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About
In customer service for 26 years by now.
Passionate about my work of interest.
Main skills will be service recovery. Changing complaints to compliments.
Experience
Changi Experience Ambassador
Changi Airport Group (CAG)
P-Serv
July 2023 till Now.
Experience Ranger
Jewel Changi
Certis Cisco
April 2023 till July 2023.
Service Operation Supervisor
Changi Terminal 4
Changi Terminal 3
Changi Terminal 1
Certis Cisco Aviation Security
September 2019 until April 2023.
Customer Service Agent - Experience Concierge
Jewel Changi
Certis Cisco Aviation Security
February 2019 - September 2019.
Visitor Services Officer
Singapore Botanic Gardens
Nparks
Certis Cisco
April 2017 until February 2019
Assistant Manager Operations, Customer Relations & Administration
(Head Of Company)
Odyssey Travel Sdn Bhd
July 2014 until March 2017
Customer Relations and Administration Executive
Odyssey Travel Sdn Bhd
October 2013 until July 2014
Client Support and Administration Executive
Disitu Holdings Sdn Bhd
September 2012 until October 2013
Customer Care Executive
Odyssey Prestige Sdn Bhd
March 2012 until September 2012
Customer Care Senior Officer
Odyssey Prestige Sdn Bhd
April 2011 until March 2012
Customer Care Officer
Odyssey Prestige Sdn Bhd
December 2007 until April 2011
Cabin Crew
Airebus Sdn Bhd
May 2007 until December 2007
Marketing Officer (Scholarship)
Majlis Paralimpik Malaysia
April 2006 until December 2006
Administrator, Collections Department - Unsecured
Standard Chartered Bank Berhad
July 2005 until April 2006
Ticketing Officer
(Acting Supervisor, Last position at Platinum Counter)
Malaysia Airlines Berhad
October 2000 until July 2005
General Clerk
Terminal One Shopping Centre Management Sdn Bhd
September 1999 until September 2000
Education
Diploma In Airlines
Advanced Course
General Knowledge of Airlines Industry
Central Airlines Training Services
1999
Diploma In Airlines
Basic Course
Airline Ticketing & Cabin Services
Central Airlines Training Services
1999
Certificate
Microsoft Office Application
Cosmopoint
JAMES WATT College
1998
Sijil Pelajaran Malaysia (SPM)
Sekolah Menengah Kebangsaan Taman Paroi Jaya
1997
Penilaian Menengah Rendah (PMR)
Sekolah Menengah Kebangsaan Seri Ampangan
1995
Ujian Penilaian Sekolah Rendah (UPSR)
Sekolah Rendah Kebangsaan Taman Paroi Jaya
1992
