Vanaja Krishnan

Highly motivated diploma holder in Marketing from Polytechnic Tuanku Sultanah Bahiyah, with over five years of diverse experience in sales, customer service, and telemarketing. Adept at building strong client relationships, achieving sales targets, and delivering exceptional customer experiences. Seeking a challenging role to contribute my skills and advance in a dynamic organization.

Concierge (customer services officer) at Excellent security s safety (2024-11 – 2025-12)

• Greeted and assisted guests, clients, and visitors with professionalism and a warm demeanor.
• Handled inquiries, special requests, and complaints promptly to ensure high customer satisfaction.
• Arranged reservations for dining, transport, and events; coordinated guest logistics with external vendors.
• Managed front desk operations, including answering calls, emails, and logging visitor information.
• Maintained up-to-date knowledge of local attractions and services to offer accurate recommendations.

Sales Executive at Bells Institute of Higher Learningner (2024-05 – 2024-11)

• Conducted telemarketing campaigns to promote educational courses and secure enrollments using skill future credit.
• Delivered excellent customer service by addressing inquiries and providing comprehensive information about course offerings.
• Built and nurtured relationships with potential and existing clients to drive repeat business.
• Developed and implemented marketing promotions to expand customer reach and improve sales performance.
• Utilized sales targets to guide team performance and achieve organizational objectives.
• Conducted market research and profiling to identify new opportunities and understand customer needs.

Customer Service Cum Sales Executive at IBIS KLCC (2022-09 – 2024-02)

• Generated detailed reports to monitor sales performance, track telemarketing success rates, and identify growth opportunities.
• Engaged with prospects through telemarketing to solicit business, analyzed client needs, and provided tailored solutions.
• Facilitated the reservation process, including contract preparation and confirmation of event logistics.
• Maintained client relationships by addressing inquiries and providing personalized recommendations for hotel services.
• Coordinated with internal teams to ensure seamless execution of client events and meetings.

Sales s Account Admin at Tusidhis Spice Marketing (2021-02 – 2022-09)

• Issued accurate invoices for sales transactions and maintained comprehensive sales records.
• Managed customer databases and provided prompt responses to inquiries via phone and email.
• Generated and analyzed monthly sales reports to track performance and identify trends.
• Coordinated with internal departments to expedite order fulfillment and ensure customer satisfaction.
• Reconciled financial statements, managed payroll, and processed vendor payments.

Sales s Admin Assistant at Jacob Bikers (2020-12 – 2021-02)

• Provided administrative support, including scheduling, document preparation, and filing.
• Assisted customers with inquiries and offered solutions to meet their requirements.
• Maintained a well-organized office environment to enhance operational efficiency.
• Coordinated travel arrangements and managed logistics for senior staff.

Admin Clerk at VSD Mitthas Sdn. Bhd. (2018-01 – 2020-12)

• Managed incoming and outgoing correspondence while maintaining confidentiality.
• Prepared meeting agendas, documented minutes, and scheduled appointments.
• Performed bookkeeping tasks, including invoice processing, payroll, and financial reporting.
• Handled office inventory, ensuring sufficient stock levels and timely replenishments.
• Supported the Office Manager in improving workplace efficiency and maintaining smooth operation.

Intern at TM Point Alma (2017-06 – 2017-12)

• Assisted in managing the ecommerce platform by uploading product information and updating stock details.
• Provided billing support and assisted customers with inquiries about services and products.
• Processed online orders efficiently, ensuring high-quality customer service.
• Supported team initiatives in marketing and customer relationship management.

Diploma in Marketing – Polytechnic Tuanku Sultanah Bahiyah (2014-12 – 2017-12)

Sijil Pelajaran Malaysia (SPM) – Sekolah Menengah Kebangsaan Bandar Tasek Mutiara (2013-01 – 2013-12)