Concierge (customer services officer) at Excellent security s safety (2024-11 – 2025-12)
- Greeted and assisted guests, clients, and visitors with professionalism and a warm demeanor.
- Handled inquiries, special requests, and complaints promptly to ensure high customer satisfaction.
- Arranged reservations for dining, transport, and events; coordinated guest logistics with external vendors.
- Managed front desk operations, including answering calls, emails, and logging visitor information.
- Maintained up-to-date knowledge of local attractions and services to offer accurate recommendations.
Sales Executive at Bells Institute of Higher Learningner (2024-05 – 2024-11)
- Conducted telemarketing campaigns to promote educational courses and secure enrollments using skill future credit.
- Delivered excellent customer service by addressing inquiries and providing comprehensive information about course offerings.
- Built and nurtured relationships with potential and existing clients to drive repeat business.
- Developed and implemented marketing promotions to expand customer reach and improve sales performance.
- Utilized sales targets to guide team performance and achieve organizational objectives.
- Conducted market research and profiling to identify new opportunities and understand customer needs.
Customer Service Cum Sales Executive at IBIS KLCC (2022-09 – 2024-02)
- Generated detailed reports to monitor sales performance, track telemarketing success rates, and identify growth opportunities.
- Engaged with prospects through telemarketing to solicit business, analyzed client needs, and provided tailored solutions.
- Facilitated the reservation process, including contract preparation and confirmation of event logistics.
- Maintained client relationships by addressing inquiries and providing personalized recommendations for hotel services.
- Coordinated with internal teams to ensure seamless execution of client events and meetings.
Sales s Account Admin at Tusidhis Spice Marketing (2021-02 – 2022-09)
- Issued accurate invoices for sales transactions and maintained comprehensive sales records.
- Managed customer databases and provided prompt responses to inquiries via phone and email.
- Generated and analyzed monthly sales reports to track performance and identify trends.
- Coordinated with internal departments to expedite order fulfillment and ensure customer satisfaction.
- Reconciled financial statements, managed payroll, and processed vendor payments.
Sales s Admin Assistant at Jacob Bikers (2020-12 – 2021-02)
- Provided administrative support, including scheduling, document preparation, and filing.
- Assisted customers with inquiries and offered solutions to meet their requirements.
- Maintained a well-organized office environment to enhance operational efficiency.
- Coordinated travel arrangements and managed logistics for senior staff.
Admin Clerk at VSD Mitthas Sdn. Bhd. (2018-01 – 2020-12)
- Managed incoming and outgoing correspondence while maintaining confidentiality.
- Prepared meeting agendas, documented minutes, and scheduled appointments.
- Performed bookkeeping tasks, including invoice processing, payroll, and financial reporting.
- Handled office inventory, ensuring sufficient stock levels and timely replenishments.
- Supported the Office Manager in improving workplace efficiency and maintaining smooth operation.
Intern at TM Point Alma (2017-06 – 2017-12)
- Assisted in managing the ecommerce platform by uploading product information and updating stock details.
- Provided billing support and assisted customers with inquiries about services and products.
- Processed online orders efficiently, ensuring high-quality customer service.
- Supported team initiatives in marketing and customer relationship management.
