Vicknesh Rai
Senior Client Advisor & Training Ambassador
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About
With over 8 years of experience at Saint Laurent Singapore, I currently serve as Senior Client Advisor and concurrently as Training Ambassador at the Marina Bay Sands boutique. Throughout my tenure, I have developed strong commercial acumen with proven expertise in VIP client development, team coaching, boutique operations, and sales performance management. Having consistently contributed to business growth and service excellence, I am well-prepared to step into a Department Manager role with full accountability for commercial performance, people leadership, and elevated client experience.
Experience
Senior Client Advisor - Saint Laurent - Singapore
(2022-01)
- Manage and develop a high-value portfolio of top VIP clients in Singapore, achieving given KPIs, driving repeated business and long-term loyalty.
- Support boutique management with opening and closing procedures, operational compliance, and daily sales reconciliation.
- Prepare and analyze department performance reports to support business strategy and commercial decisions.
- Entrusted the role of the floor leader in management's absence, ensuring service excellence, team alignment, and commercial focus.
- Ranked among the Top 5 Private Client Advisors in Saint Laurent Singapore for VIP sales contribution.
Training Ambassador – Marina Bay Sands Boutique - Saint Laurent - Singapore
(2020-01)
- Lead onboarding and continuous training for new and existing team members to elevate selling capabilities, product knowledge, and service standards.
- Managing and mentoring team members to improve conversion, UPT, and client retention metrics.
- Assisting boutique management to build a high-performance culture focused on maintaining collaboration and results.
- Identify talent development opportunities and support succession readiness within the team.
Client Advisor - Saint Laurent - Singapore
(2017-01 - 2022-12)
- Built and maintained a strong local and international clientele base, contributing to sustained boutique revenue growth.
- Delivered exceptional luxury service aligned with brand standards and client expectations.
- Maintained visual merchandising standards and ensured operational compliance.
- Awarded top performer in 2017, 2018 and 2019.
Education
Diploma - Mass Communications (Journalism) - Singapore Media Academy (2013-01 - 2015-12)
