Winnie Koh

A versatile and creative customer success professional with experience in customer loyalty and rewards SaaS within the hospitality industry, specifically the Food and Beverage sector. Proficient with project management and process improvement skills. A highly detail-oriented, dependable and organized team player with the ability to communicate effectively with various stakeholders.

Advocado (Sep 2022 - Present)

Customer Success Executive

• Effectively account manage a diverse portfolio comprising over 90 clients, with a particular focus on onboarding and serving key merchants, including notable clients such as Tipsy Collective, OUE Restaurants, GG Foods.
• Conduct comprehensive training sessions for new clients, taking the lead in driving product adoption.
• Successfully led project management efforts in collaboration with 5 Point of Sale (POS) partners and e-commerce solutions (Shopify), emphasizing seamless integration to enhance client services.
• Advocate for clients’ interests through the submission of valuable product feedback and requests, fostering collaboration with cross-functional teams, including Product and Business Development.
• Led process improvement for Point of Sale integrated solutions to create standard operating procedures.
• Create customised video and written instructional materials, leading to a 70% surge in system utilisation among existing clients. 

University of London International Programme (Lead College: LSE)

BSc in Business

Singapore Polytechnic

Diploma in Music & Audio Technology