Customer Service Professional
Send a job offer directly to this candidate
Dependable and meticulous professional with extensive experience I am now looking to transition into a desk-bound administrative, customer/sales support, contract / temporary or remote role. Known for strong organizational skills, absolute reliability, and a calm, mature approach to problem-solving, I am available for any suitable task and deployment.
June 2012 to March 2026 Gulf Marine Pte Ltd, customer service manager order management, from enquiry to delivery, from order to cash, familiar with full operations cycle.
lead CS team to ensure their commitment to KPI and SOP reporting and project management, and sales support
2008 to 2012 OptiMedica Pte Ltd Order Admin manager
Set up SOP in order administration and logistics control:
Migrate ERP (Microsoft Dynamics) system form US HQ to Singapore;
Set up the GP data base for Singapore office and implement the system into higher version by providing valuable feedback.
Regulation and license;
Working with governing statuary board (HSA, NEA, etc.), to comply with relevant import regulatory and enhance required paper work for marketing and sales.
Working with US law office and OFAC office to obtain medical license from US Department of Commerce for Iran market.
2002- 2008 Royal Global Pte Ltd, deal with commodity trading, handling import and export and LC documents.
Under-graduate:
From Sep. 1989 to June 1993: HuBei University, China
1999 – 2000: Singapore Institute of Management
Graduate Diploma in Business & Administration (GDBA)
