Sales Support and Admin Assistant at Myanmar Information Highway Limited (2019-04 – 2026-02)
Provided comprehensive administrative support to the Sales team with expertise in CRM management, sales operations, and administrative coordination.
- Provided comprehensive administrative support to the Sales team to ensure smooth daily operations.
- Coordinated with cross-functional teams including Sales, Technical, Finance, and Operations to process sales requests and service orders.
- Maintained and updated customer records and sales data in CRM systems, ensuring accuracy and data integrity.
- Prepared sales quotations, proposals, sales orders, and purchase orders to support the sales and operational support.
- Assisted in preparing sales reports, administrative reports and documentation for management review.
- Coordinated customer meetings and internal meetings, including scheduling and document preparation.
- Managed customer enquiries via phone and email, providing timely and professional responses.
- Performed data entry and document processing while ensuring accuracy and confidentiality.
- Supported administrative tasks including invoice processing, document management, and record maintenance.
- Maintained organized filing systems and administrative documentation for easy retrieval and compliance.
- Liaised with internal departments, vendors, and clients to facilitate smooth communication and workflow.
- Assisted with general office coordination, including scheduling, document handling, and internal communications.
Sales Admin Supervisor at Gandamar Business Solutions (2018-11 – 2019-04)
Led and supervised the Sales Admin Team, managing performance metrics and reporting.
- Led and supervised the Sales Admin Team, reporting directly to the Sales Admin Manager.
- Calculated key performance indicators (KPIs) to assess team performance and identify areas for improvement.
- Prepared and presented detailed monthly reports covering Facebook page performance, service feedback, sales results, and key metrics.
- Developed and maintained an efficient sales call list to ensure timely follow-ups and enhance client engagement.
- Managed online sales activities, focusing on developing revenue growth and customer acquisition.
Sales Administrator at Gandamar Business Solutions (2016-08 – 2018-10)
Assisted in daily sales operations and managed customer interactions through multiple channels.
- Assisted the Sales Admin Manager in daily operations, collaborating closely with the Sales and Marketing teams.
- Handled inquiry calls, provided detailed product information, and direct calls to the appropriate sales personnel to ensure efficient customer service.
- Prepared accurate quotations to customers promptly, while compiling and reporting customer data to management on a daily, monthly, and yearly basis.
- Managed social media interactions, responded to customer messages and comments, and communicated updates to management.
- Utilized CRM and Web Distributor Software to streamline sales processes and analyzed customer feedback to provide valuable insights for continuous improvement.
Account Admin at Aung Ta Gon Construction Co., Ltd (2015-08 – 2016-07)
Provided administrative support in construction project management and customer relations.
- Provided detailed reports on workers' activities at various construction sites, ensuring accurate tracking and efficient project management.
- Assisted in contract preparation, ensuring compliance with company policies and regulations.
- Encouraged customer relationships by addressing inquiries and concerns professionally, enhancing customer satisfaction.
- Promoted a collaborative work environment, boosting team morale and productivity.
- Involved in knowledge acquisition and shared expertise with team members, encouraging continuous learning and development.
