Yash Chowdhary
Senior Software Engineer - Applied AI and ML Systems
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About
Developed and maintained 5+ Python-based Flask and Django applications and APIs used by 100+ customers for staffing, scheduling, and productivity workflows, preserving a 99.5% availability SLO.
Implemented
Flink streaming pipelines for real-time metrics, leading delivery of agent availability metrics and achieving 10s max e2e latency and ∼1s aggregation latency for >95% of events. Led instrumentation across 10+ services, achieving >99.5% availability through MTTR and MTTF SLOs.
Experience
Senior Software Engineer - Chat and Messaging - Zendesk - Singapore
(2021-12 - 2025-06)
- Developed and maintained 5+ Python-based Flask and Django applications and APIs used by 100+ customers for staffing, scheduling, and productivity workflows, preserving a 99.5% availability SLO.
- Implemented Flink streaming pipelines for real-time metrics, leading delivery of agent availability metrics and achieving 10s max e2e latency and ∼1s aggregation latency for >95% of events.
- Led instrumentation across 10+ services, achieving >99.5% availability through MTTR and MTTF SLOs.
- Led full-stack migration of legacy Zopim accounts for high-ARR customers ($5–10M), covering 1–20M chats and 10,000+ users; partnered with Product and Customer Success and contributed >$10M in savings.
- Maintained 10+ Kubernetes- and Docker-based microservices, including deployment templates, CI/CD pipelines, and package delivery systems.
Software Engineering Analyst - Margin, Collateral and Valuations - Goldman Sachs - Singapore
(2020-07 - 2021-12)
- Provisioned disaster recovery infrastructure for 10+ microservices using Terraform, enabling full recovery and restoration within ∼5–7 mins.
- Migrated 40+ products to Git and GitLab, including CI/CD pipelines.
Software Development Engineer Intern - Amazon Translate - Amazon - Berlin, Germany
(2019-06 - 2019-08)
- Designed and developed an internal dashboard for managing Machine Translation metrics such as BLEU, chrF, and METEOR using Python, React, and AWS serverless services.
- Collaborated with research teams on dashboard design, requirements and performance.
Education
MSc - Artificial Intelligence - University of Edinburgh (2025-09 - 2026-08)
B.Comp - Computer Science - National University of Singapore (2016-08 - 2020-06)
