Yolanda Thusi

Dedicated and customer-focused hospitality professional from South Africa with experience in providing exceptional guest service in fast-paced environments. Skilled in customer relations, front-of-house operations, housekeeping support, and team collaboration. Known for a friendly attitude, strong communication skills, and the ability to create a welcoming experience for guests from diverse backgrounds.

Reliable, hardworking, and committed to maintaining high standards of service, cleanliness, and professionalism while contributing positively to the success of the organization.

Supervisor – Till Operations - Shoprite - Malelane, South Africa

(2022-01 - 2024-01)

Supervised daily till operations and ensured all cashiers followed company procedures and service standards. Managed cashier schedules, shift allocations, and break rotations to ensure adequate staffing at all times. Monitored cash handling processes, including cash-ups, float distribution, and reconciliation of daily transactions.

Investigated and resolved till discrepancies, shortages, and customer payment issues. Ensured accurate processing of cash, card, voucher, and electronic payments. Maintained excellent customer service by addressing customer queries, complaints, and escalations promptly.

Conducted regular checks to ensure compliance with company policies, security procedures, and loss prevention measures.

Housekeeping - Rio vista lodge - Malelane, South Africa

(2024-02 - 2026-05)

Advanced Diploma - Public Management - Tswane University of Technology (2021-01 - 2022-01)

National Diploma - Public Management - Tswane University of Technology (2018-01 - 2020-01)