Gaby Aleman

Detail-oriented Data Operations and Quality Assurance professional with 6+ years of experience supporting business operations, administrative processes, data management, reporting, and customer service functions. Experienced in maintaining accurate records, validating data, managing spreadsheets, and supporting decision-making through organized documentation and reporting. Skilled in Salesforce, Microsoft Excel, and database management

Quality Assurance & Operations Specialist (2020 – 2026)

Support operational performance, data accuracy, reporting processes, and quality initiatives within a customer service environment serving multiple departments.

• Maintain accurate operational records and case documentation using Salesforce.
• Perform data validation and quality reviews to ensure information accuracy and compliance.
• Monitor KPIs and SLA performance through reporting and spreadsheet analysis.
• Generate reports and support operational decision-making.
• Maintain documentation, records, and reporting standards.
• Handle confidential information while meeting quality and reporting deadlines.
• Reduced ticket creation by 15% through process improvements.
• Improved visibility of operational performance through enhanced reporting.
• Supported productivity initiatives focused on KPI optimization.

Virtual Assistant (2017-10 – 2019-12)

Provided administrative, operational, and record-management support across multiple business accounts.

• Managed business communications, emails, and administrative correspondence.
• Maintained spreadsheets, business records, and account information.
• Performed data entry and updates across internal systems and databases.
• Organized digital files and business documentation.
• Maintained accurate tracking logs and administrative records.
• Assisted with report preparation and information management activities.
• Standardized documentation and administrative workflows across multiple accounts.
• Improved efficiency through structured record-management practices.

QA Tester (2015 – 2017)

Supported software development projects through testing, documentation, data validation, and database analysis.

• Reviewed database information and verified data accuracy.
• Optimized SQL queries to improve performance and reliability.
• Maintained project documentation and testing records.
• Supported successful project delivery through effective documentation and testing practices.
• Enhanced communication between business users and technical teams.

Bachelor's Degree in Business Administration – ESI Business School (2023 – 2026)