Ed S

Professionally experienced in customer service, sales, and virtual support. I specialize in providing efficient service, driving business results, and supporting administrative management with digital tools. My focus is on optimizing processes and ensuring a positive experience for every customer

Customer services Representative at TELUS INTERNATIONAL (2020 – Present)

• I provided telephone support and multichannel assistance (chat and email), achieving a 90% satisfaction rate in customer issues.
• I handled complaints and inquiries, reducing resolution times by 25%.
• I implemented cross-selling and upselling techniques, resulting in a 15% increase in monthly sales.

Freelance Virtual Assistant at Freelance Virtual Assistant – International Clients (2020-04 – Present)

• Schedule management, meeting coordination, and remote administrative support.
• Management of CRM and communication platforms for client follow-up.
• Support with digital sales tasks and post-sales service

Bachelor's Degree in Hospitality, Restaurant, and Culinary Management – Universidad IEU (Puebla, Mexico) (2016 – 2019)