Griselda Vasquez

Disciplined and diligent Customer Service Specialist with a proven track record of excellence in both the BPO and hospitality sectors. Adept at managing high-volume client inquiries, navigating CRM systems, and resolving complex customer issues in fast-paced environments. Strongly focused on detail, procedural order, and maintaining top-tier customer satisfaction metrics.

Customer Service Representative - Foundever

(2024-01 - 2026-12)

• Managed multi-channel customer inquiries, delivering efficient problem-solving and ensuring high satisfaction scores.
• Maintained an organized and accurate record of interactions within the CRM platform to optimize case resolution times.
• Applied active listening and communication skills to successfully de-escalate customer concerns and provide clear solutions.

Server / Customer Service Specialist - Pollo Campero - Cojutepeque

(2020-01 - 2023-12)

• Delivered high-quality hospitality and food service to customers, ensuring a clean, orderly, and welcoming dining space.
• Handled order processing and cash management tasks diligently while strictly adhering to corporate operational and safety standards.
• Collaborated closely with the kitchen and front-of-house staff to optimize service delivery speeds.

High School Diploma - Bachillerato General - Liceo Raúl Contreras