运营总监

About the Role

Bingojob is recruiting a Head of Operations – Thailand on behalf of a confidential client in the quick-service restaurant industry. This role will own market operations, build a scalable local operating system, and lead the business from initial store launch through multi-store expansion.

Key Responsibilities

• Lead end-to-end operations for the Thailand market and take ownership of revenue, profitability, store performance, and operational standards.
• Drive new-store openings, including market assessment, site evaluation, pre-opening preparation, licensing coordination, launch execution, and post-opening ramp-up.
• Build and localize SOPs covering food quality, service, cleanliness, food safety, training, labor scheduling, inventory, and cost control.
• Establish store-level and market-level P&L management, performance dashboards, and continuous improvement routines.
• Recruit, coach, and develop store managers, area managers, and the local operations support team.
• Work closely with supply chain, procurement, product, marketing, finance, HR, and regional headquarters to ensure effective localization and execution.
• Develop a scalable operating model for both company-owned and franchise stores.
• Maintain strong relationships with landlords, franchise partners, suppliers, and relevant local stakeholders.
• Ensure compliance with Thailand’s food safety, labor, licensing, and operational requirements.

Candidate Profile

• 8 years of experience in QSR, fast-casual dining, chain restaurants, or multi-unit food retail operations.
• Proven leadership experience managing multiple stores, regions, or a country-level operation.
• Strong understanding of restaurant P&L, store productivity, labor efficiency, food cost, and new-store ROI.
• Hands-on experience launching a new market, new brand, or rapid store expansion is highly preferred.
• Experience with franchise operations, standardized replication, or large-scale store networks is a strong advantage.
• Practical knowledge of the Thailand restaurant market, local regulations, labor practices, suppliers, and commercial locations.
• Strong leadership, problem-solving, cross-cultural communication, and execution skills.
• Fluency in Thai and English, or Mandarin and English with strong Thailand-market experience. Trilingual ability is a strong advantage.
• Based in Bangkok or willing to relocate, with flexibility to travel within Thailand.

What We Offer

• A country-level leadership opportunity with direct impact on market strategy and business results.
• The opportunity to build and scale a major QSR business in Thailand from the ground up.
• Competitive compensation with performance-based incentives.
• Direct collaboration with senior leadership and the regional headquarters.

Bingojob is an equal opportunity recruitment partner. All applications will be handled confidentially.