Gather to understand the existing end-to-end business process as “as is” model
Identify improvement opportunities and create a “to-be” model
Analyze the process risks and propose their mitigations
Analyze, translate, communicate, manage and document Business Requirements
Develop UAT test scenario/test case based on business scenarios and FSD
Provide support in clarifying issues between business user and technology team during SIT, UAT, Go-Live, and Post Go-Live
Ensure the deliverables meet specifications
Contribute to team by accomplishing related results as needed
Build a strong relationship and manage expectations with users and stake holders

Bachelor’s degree or higher in Computer Science, Engineering, business administration or related fields
Experience at least 5 years working as business analysis, process improvement or and project implementation
Having knowledge of business operations for the Bank or financial services industry
Experience in OCRM or contact center would be an advantage
Analytical, systematic thinking and problem-solving skills
Excellent communication, presentation and interpersonal skill
Self-motivated, good team working, fast learning and willing to contribute
Negotiation and Persuasion Skills

Working Location: Operating at Silom Head Office, Bangkok

If you require more information, please contact K.Wimolluck Tel.089-813-4664

Business Analyst

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