Learning and Development Manager

Overview

Our client is a premier, luxury 5-star golf and hospitality destination in Thailand. Dedicated to delivering exceptional guest experiences and world-class service standards, they are seeking an experienced Learning & Development Manager to lead staff capabilities, elevate service quality, and foster a culture of continuous operational excellence.

Job Summary The Learning & Development Manager is responsible for elevating workforce capability and performance to uphold 5-star service excellence across all golf and club operations. This role involves designing and implementing a structured training system, facilitating high-impact learning programs, and managing the annual performance evaluation framework. Working closely with Executive Leadership, the ideal candidate will bridge operational gaps with tailored development solutions and cultivate a high-performance culture.

Qualifications & Requirements

• Bachelor’s degree in Human Resources, Education, Business Administration, Hospitality Management, or a related field.
• Minimum 5 years of progressive L&D experience, with a proven track record in the hospitality, luxury resort, or high-end golf/sports club industry.
• Demonstrated success in designing, delivering, and evaluating structured training programs from the ground up.

Core Competencies:

• Exceptional presentation, facilitation, and public speaking skills with an inspiring training presence.
• In-depth knowledge of performance management frameworks, evaluation tools, and competency modeling.
• Good command of English (written and spoken).
• Strong project management, analytical thinking, and cross-functional collaboration skills.

Key Responsibilities

1. L&D Strategy & Systems Architecture

• Formulate and execute a comprehensive Learning & Development strategy aligned with organizational goals and luxury service standards.
• Establish a structured, end-to-end training system, including mandatory onboarding, core operational compliance, and leadership development frameworks.
• Design, refresh, and maintain high-quality training manuals, interactive resources, and instructional materials.

2. Training Delivery & Capability Building

• Conduct regular interactive training modules focused on 5-star customer service excellence, technical job skills, workplace safety, and leadership behaviors.
• Partner with Department Heads to perform Training Needs Analyses (TNA) based on operational audits, performance reviews, and business requirements.
• Monitor industry trends, modern adult learning techniques, and hospitality best practices to continuously innovate training offerings.

3. Performance Management & Evaluation

• Manage and oversee the performance appraisal process, ensuring fair, constructive, and actionable feedback across all departments.
• Track and measure learning effectiveness, ROI, and post-training workplace application, adjusting programs as needed.
• Identify high-potential talent to map out individual development plans (IDPs) and succession pipelines.

4. Leadership Alignment, Governance & Reporting

• Collaborate with the General Manager and HR Director to present monthly training analytics, performance evaluation reports, and capability metrics.
• Ensure all training practices strictly adhere to industry safety standards, quality control regulations, and legal guidelines (e.g., PDPA and labor standards).
• Champion culture-building, employee engagement, and inter-departmental synergy across a diverse workforce.

Benefits

• Service Charge
• Meal Allowance
• Provident Fund
• Annual Bonus
• Health & Life Insurance
• Accommodation allowance

Contact

Khun Chiranan (Ern) - Adecco Associate Consultant

T 66 2 017 5904 / E chiranan.p@adecco.com