Operations Supervisor
รายละเอียดงาน
About Us :
Double A Distribution (DAD) :
A curated premium wine import company built on over 20 years of experience in the alcohol industry. Driven by a shared passion for wine, the founders joined forces to create a brand that represents expertise, quality, and authenticity.
The name DAD reflects the role as pioneers in the field, offering meticulously curated wines that elevate the standards of the Thai market. With a focus on premium selections and an innovative approach, DAD strives to redefine wine culture and deliver exceptional experiences to true wine enthusiasts.
Double A Distribution (DAD) is the business until from one of the top leading spirits company in Thailand, we aim to be the lead of wine industry in Thai domestic within 5 years and we now gather whom have the same passion and growth together.
We are looking for a Operations Supervisor to support the back-office management
Job Responsibilities
1. Daily Operations & Team Supervision
- Supervise daily activities of Supply Chain and Sales Administration staff.
- Coordinate with Finance/Accounting staff to ensure smooth operational workflows.
- Monitor task completion, work accuracy and response times.
- Resolve daily operational issues independently and escalate only significant matters to management.
2. Supply Chain & Inventory
- Oversee stock availability, inventory movement and stock reconciliation.
- Coordinate with third-party warehouses, logistics providers and freight forwarders.
- Monitor incoming shipments, purchase orders and delivery schedules.
- Investigate stock discrepancies and delivery issues.
3. Sales Administration & Customer Service
- Ensure accurate and timely processing of customer orders.
- Monitor customer inquiries through LINE groups, email and other channels.
- Coordinate with the sales team to ensure timely stock updates, invoicing and deliveries.
- Handle operational complaints and follow up until resolved.
4. Process Improvement & Staff Backup
- Learn all essential routine tasks of the Supply Chain and Sales Administration functions.
- Develop simple SOPs, checklists and work instructions.
- Provide hands-on operational support when team members are absent.
- Train new employees and support smooth handovers.
- Prepare weekly operational updates for management.
Qualifications
- Bachelor's degree in Business Administration, Logistics, Supply Chain or related fields.
- 3–5 years of relevant working experience.
- Previous experience as a Senior Coordinator, Team Leader or Supervisor is an advantage.
- Experience in importing, trading, distribution or FMCG businesses preferred.
- Good Microsoft Excel skills.
- Good English communication skills, especially email correspondence.
- Strong organizational, problem-solving and interpersonal skills.
- Responsible, proactive, detail-oriented and willing to work hands-on.
- Able to supervise a small team and work independently.
Ideal Candidate
We are looking for a proactive and responsible individual who can take ownership of daily operations, support team members and solve problems efficiently.This is a hands-on supervisory role in a growing premium wine and spirits distribution company, with opportunities for future career advancement.
Why join DAD?- Work directly with founders and decision-makers
- Gain real hands-on experience in launching a new spirits brand
- Exposure to wine & spirits industry and commercial projects
- Lean team, fast learning curve, real responsibility
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