TSR Training Manager

Job Summary

Responsible for managing the Telesales team to achieve the sales targets set by the company. Ensure the sales workflow is efficient and compliant with OIC regulations. Analyze and continuously improve work processes to enhance the team’s performance and capabilities.

Assign tasks, supervise, give guidance, monitor, evaluate performance, make decisions, and resolve issues within the scope of responsibilities to maintain work quality and uphold the organization’s positive image both internally and externally. Additionally, manage and safeguard customer confidential information at the highest level.

Key Responsibilities

• Manage and plan the operations of the Telesales team to achieve the company’s annual sales targets and organizational KPIs.
• Develop daily and monthly work plans to ensure achievement of sales goals. Plan sales strategies and forecast short‑term and long‑term sales, including initiating relevant projects to support the plan and ensure goal achievement.
• Develop and oversee the implementation of strategic plans and continuously monitor and evaluate performance.
• Design work-related activities to increase business opportunities, including creating sales incentive programs to drive sales achievement.
• Oversee daily operations of the sales team to ensure smooth workflow and compliance with OIC regulations.
• Supervise the sales team to increase revenue and provide excellent sales service that exceeds customer expectations.
• Research, analyze, and monitor market and sales competition, customer insights, and competitor information to define direction and marketing plans, as well as continuously improve operational effectiveness.
• Provide proper tools and support, including training programs, to enhance the performance of sales staff.
• Prepare and submit daily, weekly, and monthly reports along with work performance analysis to supervisors regularly.
• Recruit and hire sales personnel to strengthen the sales team.
• Manage and select qualified candidates effectively and reduce employee turnover, absenteeism, and tardiness to meet company standards.

Qualifications

• Bachelor’s degree or higher in a related field.
• Excellent communication and interpersonal skills.
• More than 10 years of experience in sales team management with the ability to work under pressure and high responsibility. Experience in managing telesales teams is an advantage.
• Experience in Insurance Sales (Life or Non-Life).
• Strong leadership and management skills.