Voip Engineer

Company Description ClouDee is Thailand’s leading cloud communications and customer experience (CX) platform provider, trusted by over 900 corporate clients across the country and Asia. The company’s flagship solution, ClouDee ONE, unifies Cloud PBX, SIP Trunking, Sales CRM, AI Chat Bots, and AI Voice Bots into a single platform for streamlined customer engagement. With deep in-house expertise in solution design, delivery, and support, ClouDee offers voice capabilities ranging from basic telephony to full contact center solutions.

Originally licensed as a Tier 2 telecom service provider by the NTC in 1999, ClouDee has evolved into a fully own-built CX cloud platform provider, focused on enabling smarter, faster customer touchpoints.

Role Description The VoIP Engineer role at ClouDee is a full-time, on-site position based in the Bangkok Metropolitan Area. This role is responsible for designing, configuring, and maintaining VoIP and telephony infrastructure, including Cloud PBX, SIP trunks, IVR, and contact center voice solutions. The VoIP Engineer will monitor system performance, troubleshoot voice and network issues, and provide technical support to internal teams and customers to ensure reliable, high-quality communications.

Day-to-day responsibilities include collaborating with product and operations teams on solution deployments, implementing best practices for security and reliability, and assisting with system upgrades, documentation, and incident resolution. The role also involves continuous improvement of voice services to support new features, integrations, and customer requirements.

Qualifications

● 2–5 years of hands-on experience in VoIP technologies, Contact Center platforms, CloudPBX, SBC, SIP connectivity, and customer implementation projects.

● Bachelor's degree in Telecommunications, Computer Engineering, Computer Science, Information Technology, or a related field.

● Flexibility and willingness to travel for customer site visits whenever required (Desk Onsite support role).

● Fluent in Thai and English with strong verbal and written communication skills.

● Ability to communicate effectively with local and international customers, partners, and vendors.