กฤษณ วราวรฤทธิ์

Throughout my career, I’ve specialized in turning challenging customer situations into positive outcomes. From managing high-volume airline inquiries at True Touch to handling international hotel logistics at Majorel, I’ve developed a knack for remaining calm under pressure and ensuring 100% accuracy in my work. Beyond service, I have a deep foundation in technical translation and editorial work, which has sharpened my attention to detail.

I’m now looking to bring my bilingual communication skills and problem-solving mindset to a team where quality and efficiency are top priorities.

Customer Service Representative (Bilingual Hotel Reservation session) at Majorel (Thailand) Co., Ltd (2023-07 – 2026-03)

• End-to-End Reservation Management: Expertly manage the full lifecycle of international hotel bookings, ensuring 100% accuracy in reservation details, availability confirmation, and complex modifications.
• High-Touch Customer Support: Serve as the primary liaison between global customers and hotel properties, resolving multifaceted inquiries regarding payment policies and special guest requirements to consistently exceed satisfaction benchmarks.
• Crisis & Problem Resolution: Swiftly resolve booking discrepancies and unforeseen logistical challenges under high-pressure scenarios, maintaining a calm and professional demeanor to preserve brand reputation and guest loyalty.
• Stakeholder Communication: Facilitate seamless, transparent communication between all parties, fostering a culture of trust and ensuring all stakeholders are updated in real-time regarding reservation status changes.

Customer Service Agent (Low-cost airline session – English Language) at True Touch Co., Ltd (2016-01 – 2019-12)

Leading in Totally Outsourced Call Center Services and Contact Center System Solution

• Handle inbound customer inquiries regarding flight reservations, ticket changes, baggage inquiries, and general airline services.
• Provide flight information, assistance, and guidance on booking processes and payment methods.
• Resolve customer complaints by listening attentively, empathizing with concerns, and finding appropriate solutions.
• Perform administrative tasks, including updating customer records and completing necessary documentation.
• Uphold quality standards, maintaining a professional and courteous demeanor during customer interactions.
• Collaborate with team members, addressing customer concerns, participating in training sessions, and staying updated on company policies.

International Training Coordinator at Ricoh (Thailand) Co., Ltd (2014-01 – 2016-12)

IMAGINE.CHANGE. Ricoh imagines what the future could bring.

• Translated MFPs and printers manual from English to Thai: Utilized language proficiency and cultural understanding to accurately translate MFPs and printers manuals from English to Thai.
• Ensured the translated content maintained clarity, accuracy, and technical terminology consistent with the original document.
• Adhered to project deadlines and quality standards to deliver high-quality translations.
• Administrator of e-learning system (Add/Remove/Change Groups): Managed the e-learning system as an administrator, overseeing user groups and their access rights.
• Added, removed, and changed user groups as per organizational requirements.
• Ensured proper access controls and permissions were maintained for different user roles.
• Proofreading all courses/new products that will launch in the system: Conducted thorough proofreading of all e-learning courses and new products prior to their launch in the system.
• Checked for grammatical errors, spelling mistakes, and formatting inconsistencies.
• Ensured 100% content accuracy and linguistic integrity for all new e-learning product launches through rigorous proofreading and technical terminology validation.

Editor (Local Department) at Nation News Network Co., Ltd (2014-01 – 2014-12)

• Recheck news and translate the local news from Thai to English
• Supported senior editors by translating and verifying local news from Thai to English, ensuring accuracy for final publication

Bachelor of Arts in Program in English – Mae Fah Luang University (2010-06 – 2014-09)