Content Moderator at TRANSCOSMOS (2022-12 – Present)
- Monitor and analyze user-generated trending content on short video platforms to ensure compliance with legal and community standards
- Develop, maintain, and implement community content security standards
- Collaborate with the E-Commerce team to ensure content quality and platform safety
Service Crew at LONGHUA RESTAURANT (2021-05 – 2022-11)
- Provided customer service and ensured a positive dining experience
- Took customer orders and processed them using the POS system
- Handled cash and credit card payments accurately
- Assisted in food preparation
- Maintained cleanliness of dining and service areas
Barista at BARISTA, ZOHNG (2019-02 – 2020-01)
- Greeted customers as they entered
- Took customer orders and entered them into the point-of-sale (POS) system
- Prepared beverages and bakery items
- Received and processed payments (cash and credit cards)
- Maintained stock of clean mugs and plates
Staff at THE COFFEE CLUB (2018-01 – 2019-12)
- Took orders and served food and beverages in a friendly and helpful manner
- Answered customer questions about the menu
- Maintained restaurant cleanliness by clearing tables, returning trays, sweeping and mopping floors, and sanitizing utensils
- Handled customer concerns and resolved issues according to restaurant policy
