Annie Ornuma

Marketing Communications and Operations professional with over 10 years of experience in customer support, project coordination, knowledge management, and digital content communication. Skilled in cross-functional coordination, process improvement, stakeholder management, and transforming complex information into clear and effective communication. Experienced in supporting executives, improving workflows, and enhancing operational efficiency.

Membership Support Officer at Thailand Consumers Council (2024-10 – Present)

• Create and publish articles and public relations content on websites.
• Coordinate communication with networks nationwide.
• Update and maintain organization member databases.
• Conduct customer satisfaction surveys and summarize reports.
• Handle complaints and coordinate issue resolution.
• Deliver training and knowledge-sharing sessions on consumer protection.

Executive Secretary at Digital Tips Co., Ltd. (2024-01 – 2024-09)

• Prepared executive presentations and reports.
• Coordinated executive meetings and managed supporting documents.
• Analyzed information to support policy decision-making.
• Monitored project progress and ensured timely execution.
• Supported HR, procurement, and administrative operations.

Senior Marketing Communication Officer at Thai Health Promotion Foundation (2023-05 – 2023-12)

• Created and managed social media content.
• Organized events and promotional booths.
• Planned online and offline communication campaigns.
• Coordinated media production and live streaming activities.

Senior Marketing Officer at Advanced Wireless Network Co., Ltd. (AIS) (2018-10 – 2023-04)

• Produced marketing communication materials to support sales teams.
• Communicated promotions and policies to agents and account executives.
• Developed knowledge management channels for customer service staff and dealers.
• Collaborated in improving AIS sales application interfaces.
• Managed production of promotional merchandise and executive presentations

Administrative Support Officer at Advanced Wireless Network Co., Ltd. (AIS) (2012-08 – 2018-09)

• Handled customer complaints related to mobile service packages.
• Coordinated with internal departments to resolve customer issues.
• Analyzed operational processes and proposed improvement solutions.
• Prepared operational performance reports.

Master of Science in Information Technology and Communication – University of the Thai Chamber of Commerce (2013 – 2015)

Bachelor of Business Administration in Business Computer – Suan Dusit Rajabhat University (2007 – 2010)