Director of Operations at KC Beach Club & Pool Villas Samui (2026 – Present)
- Oversee all resort operations, ensuring efficient performance across all departments.
- Lead department heads and operational teams to achieve service excellence and business objectives.
- Monitor financial performance, budgeting, forecasting, and cost-control initiatives.
- Drive revenue growth through operational improvements and strategic planning.
- Ensure compliance with company policies, brand standards, and quality assurance requirements.
- Develop and implement staff training programs to enhance team performance and guest satisfaction.
- Coordinate with ownership and senior management on operational strategies and business development initiatives.
- Continuously improve guest experience, service quality, and operational efficiency.
Resort Manager at La Flora Resort Khao Lak (2024 – 2026)
- Fully in control of all departments, to facilitate the smooth operation of the resort and its systems, in coordination with owner.
- Co-ordination with sister-resorts La Vela & La Casa
- Implementation of systems to ensure that all figures and reports are transparent and professionally reported.
- Development of new revenue opportunities, including seasonal F&B promotions.
- Supervision of online social media presence.
- Improvement of staff quality and room quality.
- The creation of accurate reports for owner.
Hotel Manager at CMOR Hotel by Recall (2024 – 2024)
- Fully in control of all departments, to facilitate the smooth operation of the resort and its systems, in coordination with management.
- Implementation of systems to ensure that all figures and reports are transparent and professionally reported.
- Development of new revenue opportunities, including seasonal F&B promotions.
- Development and implementation of employee development and training programs.
- Improvement of staff quality and room quality.
- The creation of accurate reports for management.
Hotel Manager + Sales & Marketing Manager at Nakorn Ping Boutique Hotel by D Varee (2023 – 2024)
40 rooms
- Fully in control of all departments, to facilitate the smooth operation of the hotel and its systems, in coordination with the management company.
- Production of P&L reports and weekly Operation Reports for management company.
- Liaison between management group and owners.
- Development of new revenue streams, including event coordination and seasonal beer garden.
- Local sales agent / Dry Revenue
- Development and implementation of employee development and training programs.
Resort Manager at Tree Scape Retreat Resort Chiang Mai (2020 – 2022)
40 rooms
- Oversight of all resort operations, encompassing budget management, employee regulations, security measures, administrative duties, reservations, accounts, and marketing.
- Development of customer-service training programs aimed at empowering staff to immediately solve customer issues and reduce customer complaints.
- Developing and maintaining staff team for quality service and building long-term relationships.
- Revenue management with strategic forecasting of booking and control rate plan on Online Travel Agent (OTA).
- Communicating with all departments, including setting flexible prices on cost, and item prices in Food & Beverage Department.
- Creating and preparing quotations for Weddings, Company Parties, Private Groups, and other events.
- Development of plans to increase revenue and occupancy rates.
General Manager + Sales & Marketing Manager at T-Heritage Hotel (2019 – 2020)
21 rooms
- Oversight of all hotel operations, encompassing budget management, employee regulations, security measures, administrative duties, reservations, accounts, and marketing.
- Facilitating Grand Opening of hotel.
- Brand development and marketing consultation in coordination with owner.
- Recruitment and training of staff.
- Implementation of systems and operation programs.
- Liaison between design teams and owner regarding décor of hotel and room utilities.
- Purchasing.
- Revenue management with strategic forecasting of booking and control rate plan on Online Travel Agent (OTA) and Travel agency.
Front Office Manager at De Naga Hotel (2019 – 2019)
80 rooms
- Management of all aspects of the front office, including guest registration, bell services, business center, telephone services, concierge services, and guest reservations, to develop and deliver a unique guest experience and bring the brand to life.
- Participation in the preparation of the annual departmental operating budget and financial reports.
- Revenue management with strategic forecasting of booking and control rate plan on Online Travel Agent (OTA) and Local travel agencies.
Cluster Hotel Manager + Sales & Marketing Manager for 3 properties - De Chai Colonial / De Chai The Deco / De Chai Oriental at De Chai The Deco + De Chai Oriental (2011 – 2018)
total 115 rooms
- Strategic planning. Management of standard operation processes. Oversight of Financial, Cashier, Marketing, and Reservation and processes.
- Facilitating Grand Opening of 2 new hotels.
- Development and inspection of operation and service processes.
- Preparation of Internal Employee Training.
- Controlling payroll costs and budget suggestions.
- Purchasing.
- Monitoring of accounting process, AR and AP of the month.
- Preparation of monthly P&L reports for CEO and MD.
- Estimating revenue and yearly expenses, in preparation of budget report for CEO & MD.
- Analyzing, solving and handling immediate problems.
- Room defect planner.
- Preventive maintenance.
- Revenue management with strategic forecasting of booking and control rate plan on Online Travel Agent (OTA) and Travel agency.
Sales & Marketing Manager at De Chai Colonial (2011 – 2018)
- Revenue management with strategic forecasting of booking and control rate plan on Online Travel Agent (OTA).
- Communicating with Travel Agents to develop contract rates.
- Preparing schedules to meet customers with the sales team on weekly rotation.
- Preparing proposals for various monthly activities in conjunction with team.
Front Office Manager at De Lanna Hotel (2011 – 2012)
62 rooms
- Supervising of service operations, including check-in and check-out, the scheduling of work shifts, evaluation of work performance, and organizing formal training for employees to develop knowledge and abilities that increase customer satisfaction.
- Participation in selection of front desk employees.
- Developing better communication and coordination skills of staff, both with customers and other members of the department, to increase the speed and smoothness of operations.
- Checking the accuracy of information provided by staff between departments, to ensure that improvements in quality are both maintained and further improved.
- Coordinating to prepare for group or customer group certification together with other departments.
- Check outstanding credit given to guests, ensuring that it is in accordance with hotel policy.
- Organizing and chairing meetings of employees in the department.
- Preparation of daily Room Revenue and Occupancy Rates reports for the general manager and other relevant departments.
Front Office Manager at Panviman Spa Resort (2009 – 2010)
55 rooms
- Supervising of service operations, including check-in and check-out, the scheduling of work shifts, evaluation of work performance, and organizing formal training for employees to develop knowledge and abilities that increase customer satisfaction.
- Participation in selection of front desk employees.
- Developing better communication and coordination skills of staff.
- Coordinating to prepare for group or customer group certification together with other departments.
- Organizing and chairing meetings of employees in the department.
- Preparation of daily Room Revenue and Occupancy Rates reports for the general manager and other relevant departments.
Concierge at Rachamankha Hotel (2008 – 2009)
29 rooms
- General concierge duties, with special emphasis placed on fulfilling the requirements and requests of the many VIP guests to the hotel.
Supervisor Front Desk Cashier at Raming Lodge (2007 – 2008)
76 rooms
- General cashier duties, plus the supervision of other staff department members.
Supervisor Front Desk Cashier at Chiang Mai Orchid Hotel (1999 – 2007)
266 rooms
- General cashier duties, plus the supervision of other staff department members.
Front Desk Cashier at YMCA Chiang Mai (1997 – 1999)
72 rooms
- My first position after leaving college, consisting of general cashier duties.
