Position: ESL and Computer Teacher
Company: Princess Sirindhorn's College, From May 2023 - Present
- Teaching English and Computer subjects to High School students.
- Creating lesson plans.
- Provide appropriate training for students.
- Organizing meetings/training for both students and teachers.
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Position: eCommerce Website Specialist
Company: Indulgem, From August 2020 - Present
- Online Store Management: eCommerce specialists are responsible for setting up and managing the organization's online store or platform. This includes product listing, categorization, pricing, and inventory management.
- Website Optimization: They work to improve the user experience and ensure that the website is easy to navigate, visually appealing, and optimized for both desktop and mobile devices. This may involve collaborating with web designers and developers to implement necessary changes.
- Digital Marketing: eCommerce specialists often develop and execute digital marketing strategies to drive traffic to the online store. This can include activities like search engine optimization (SEO), pay-per-click advertising (PPC), email marketing, and social media marketing.
- Content Management: Creating compelling product descriptions, images, videos, and other content that helps customers make informed purchasing decisions.
- Analytics and Reporting: Monitoring key performance indicators (KPIs) such as traffic, conversion rates, sales, and customer retention. They use this data to evaluate the effectiveness of their strategies and make necessary adjustments.
- Customer Experience Enhancement: Ensuring a seamless and user-friendly checkout process, offering multiple payment options, and providing excellent customer support to address inquiries, issues, and concerns.
- Inventory Management: Ensuring that products are in stock and available for purchase, coordinating with suppliers and warehouses to maintain proper inventory levels.
- Partnership and Vendor Management: Collaborating with suppliers, vendors, and third-party platforms (such as payment gateways and shipping providers) to ensure smooth operations.
- Security and Privacy: Ensuring the security of customer data and payment information by implementing necessary cybersecurity measures and complying with data protection regulations.
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Position: Customer Support Specialist
Company: Pronto Marketing, From May 2018 - April 2023
- Onboarding and Implementation: Lead the onboarding process for new customers, ensuring a smooth and efficient transition to our products/services. Collaborate with cross-functional teams to address technical and operational requirements during the implementation phase.
- Relationship Management: Develop and maintain strong relationships with key stakeholders and decision-makers within customer organizations. Act as the primary point of contact for customer inquiries, feedback, and escalations.
- Customer Engagement: Proactively engage with customers through regular check-ins, Q&A sessions, and business reviews to understand their evolving needs and challenges. Offer relevant solutions and provide guidance to achieve their goals.
- Product Expertise: Gain in-depth knowledge of our products/services to understand their functionalities, best use cases, and potential limitations. Offer expert advice to customers to help them leverage our offerings effectively.
- Customer Advocacy: Serve as the voice of the customer within the company, providing valuable feedback and insights to production, marketing, and sales teams. Advocate for product enhancements and improvements that align with customer needs.
- Customer Retention and Renewals: Develop strategies to ensure customer retention and renewals. Monitor customer health metrics, identify risks, and proactively address issues to maintain a high level of customer satisfaction.
- Upselling and Cross-selling: Identify opportunities for upselling and cross-selling based on customer needs and usage patterns. Collaborate with the sales team to expand customer accounts and revenue.
- Customer Feedback and Surveys: Gather customer feedback through surveys, interviews, and other methods to continuously improve our offerings and customer experience.
- Customer Success Metrics: Track and analyze key customer success metrics, such as customer satisfaction, usage trends, and retention rates.
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Position: Project Manager
Company: Pronto Marketing, From April 2015 - May 2018
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Position: ESL Teacher
Company: Princess Sirindhorn's College, From July 2014 - March 2015
- Teaching English subjects to High School students.
- Creating lesson plans.
- Provide appropriate training for students.
- Organizing meetings/training for both students and teachers.
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Position: ESL and Computer Instructor
Company: Siam Technological College (Siamtech), From October 2009 - April 2015
- Teaching English and Computer Subjects both hardware and software subjects
- Teaching students desktop operating system and hardware installations
- Teaching students how to install different types of software
- Organizing training for teachers regarding new software technologies that they can apply to their class
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Position: ESL Teacher
Company: Watbumrungruen School, From November 2008 - September 2009
- Teaching English subjects to primary-level students.
- Creating lesson plans.
- Provide appropriate training for students.
- Organizing meetings/training for both students and teachers.
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Position: Associate Magazine Editor / Website Designer
Company: Bangkok Gems & Jewellery Co., Ltd., From October 2008 - September 2009
- Updating the company website
- Editing blog articles/stories
- Jewellery article researcher
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Position: ESL & Computer Teacher
Company: Siriwat Wittaya Bilingual School, From March 2008 - October 2008
- Teaching English and Computer subjects to primary and high school level students.
- Creating lesson plans.
- Provide appropriate training for students.
- Organizing meetings/training for both students and teachers.
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Position: ESL Teacherjewelry
Company: Yumin Patana School, From September 2006 - March 2008
- Teaching English subjects to primary-level students.
- Creating lesson plans.
- Provide appropriate training for students.
- Organizing meetings/training for both students and teachers.
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Position: Website & Graphic Designer
Company: Kamar Silver, From May 2006 - September 2006
- Editing/Updating website content.
- Editing jewellery images/photos.
- Updating Alibaba account
